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https://help.myob.com/wiki/x/XZSwBQ
Nimbus uses a series of standard System email templates to send emails (both internal and external) when a particular events occur. You can edit these templates as required. The table below outlines the standard templates and when they are used.
New customers If you're a new Nimbus customer, consider reviewing the content of system emails and adjusting them to include your own wording.
When a system email is sent by your Nimbus account, it uses a stationery file as follows:
ClientFacingSystem - email stationery: Emails sent to clients.
BusinessFacingSystem - email stationery: Emails sent within the business.
For more information on system emails, watch the Templates - System Emails training video.
- Go to Templates > System Emails.
- Click the blue edit arrow.
All templates use the Nimbus database mail merge fields, to add business, client, and contact details to emails sent by Nimbus.
List system email templates
Template name | Use |
|---|---|
2FA Pin.email.html | This email is sent to either a Staff Member or a Client Contact, when they request a 2 factor authentication email. The email is sent with a PIN number which is then entered into the Login screen. This is used where a mobile phone number is not available. /Email Templates/System Emails/2FA Pin.email.html
To <ToSalutation> <!--Body--> |
Client Invited.email.html | This email is sent to a Contact who is invited to access another Client Entity, by that Client. It will only be sent when the person being invited already has a login to Nimbus. |
Client Login Updated. Email.html | This email is sent to a Client if their email address is changed in the system, and only if the Client was using their email address as their login code. |
Client Registration Link.email.html | This email is sent when a Client invites another 3rd party to login to their Client Portal and access the contents of a Whole Folder (i.e., Client Entity). |
Client Request Login.email.html | This email template is no longer used. It was used for Nimbus Accounts which are unsecured. |
Client Reset Password.email.html | When a Client has forgotten their password and clicks the Forgot Password icon . This email is sent which allows the Client to use their Login code to then reset their password to a new password. |
Client Welcome.email.html | This email is sent when a staff member clicks the Welcome Email icon for a Client Entity or for a Contact. |
Confirmation N4.email.html | This email is used by Nimbus SSO to send the 2FA code and request email verification This is triggered when a user sets up their 2FA using the email code option. |
File Conversation.email. html | This email is sent when a File Conversation is added to a file. This email is also used when a Workflow Status is changed on a Document (CDM Only) which generates a notification to a staff member. |
File Sharing Invitiation.email.html | This email is sent when a single file (Ad-hoc file sharing) is shared with a 3rd party (e.g.: Bank Manager). |
Submitted Checklist.email.html | This email is sent to the Client when they have successfully submitted a Webform Checklist. |
Upload Notification Signature Required.email.html | This is sent when a file is uploaded, and the option for “Signature Required” is selected. It is sent to the Client / Contact when the Practice uploads a file. |
Upload Notification.email.html | This is sent when a file is uploaded and the default option to send a file upload notification is left selected. It is sent to the Client / Contact if the Practice uploads a file. |