Activating and confirming older MYOB products

https://help.myob.com/wiki/x/9gTFBQ

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About activation

This information is for older MYOB products, including AccountRight v19 and AccountEdge. For activation and confirmation help for the latest version of AccountRight, your help is here.

Activation is a way of protecting against potential piracy and provides you with the reassurance that you are using an authentic product that can be trusted with your business data. Activation occurs when you create a new company file or upgrade a company file from a previous version.

The activation process authenticates your product serial number (which is stored in your company file) against the MYOB software database, and also records how many company files you’ve activated using that product serial number.

About confirmation

Confirmation follows activation and is a re-authentication of your product serial number against the MYOB software database. Confirmation is requested monthly to ensure you are using a licensed version. If you are asked to confirm your file more often than this, you may need to contact product support for assistance. You can also confirm your company file at any time by going to the Help menu and choosing Confirm your Company File.

Note that none of your business data is transmitted during the activation or confirmation process. For more information, view MYOB’s Privacy Policy.

Ready to activate or confirm?

To activate or confirm a company file online (recommended)

Ensure you're connected to the internet.
In your MYOB product, when prompted to activate or confirm your company file, choose to Confirm/activate online and click Continue.
Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.
The Conclusion step of the assistant appears.
Click Close. The company file has been confirmed and you can continue to enter transactions.

If you can't activate or confirm online

In your MYOB product, when prompted to activate or confirm your company file, choose to Confirm/activate by phone and click Continue.
If required, enter your serial number in the Serial Number field. Do not include any spaces or special characters.
Tab out of the Serial Number field. A code appears in the Company File Code field. Note down this number (you can't copy it).
Go to confirmation.myob.com.
On the Generate a confirmation code page, enter your serial number and the company file code.
Click I'm not a robot.
Click Activate. A confirmation code appears.
Copy the confirmation code and click Done.
In your MYOB product, enter the confirmation code in the Confirmation Code field.
Click Continue. Your MYOB product has been activated/confirmed.

FAQs

What if my file is locked?

This means you'll need to remove the lock files on the computer where your company file is stored.

Close AccountRight.
Restart your computer.
Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The contents of your computer are displayed.

Navigate to where you store your company file. By default this will be in your application folder on your C: drive. Depending on your AccountRight version, the default folder location and name will be:

If you're using	The default installation folder is here (v19.12 or earlier)	The default installation folder is here (v19.13 or later, Australia only)
AccountRight Standard	C:\Standard19	N/A
AccountRight Plus	C:\Plus19	C:\PlusClassic
AccountRight Premier	C:\Premier19	C:\PremierClassic
AccountRight Enterprise	C:\Enterprise19	C:\EnterpriseClassic

Find all lock files, e.g. Lock001.flk. To make these easier to find, click the Name column heading to sort the files in alphabetical order.

Can't find any lock files? Make sure you're looking in the folder where your company file is stored - this may vary to the default locations shown in the table above.
To delete a lock file, right-click the file and choose Delete.
Click Yes to the confirmation message.

Can't delete lock files? Make sure you've closed AccountRight and restarted your computer. You should then be able to delete the lock files.
Repeat to delete all lock files.

You will now be able to confirm your AccountRight company file.