There are two ways to use two-factor authentication (2FA) with your MYOB account. You can receive codes via email or through an authentication app. Help me choose which method to use.
If you're not receiving your email 2FA codes, use a recovery code instead or see getting help with 2FA.
Here's how to switch from one to the other and how to change your email address if you use email 2FA.
Want to try SMS 2FA?
While app 2FA is the recommended 2FA method, you can also switch to have your 2FA code sent to your mobile phone via text message. See 'To switch to SMS 2FA', below.
To switch from email to app 2FA
Log into My Account (myaccount.myob.com).
Verify your account using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Click Change 2FA. Then, follow the steps below to set up app 2FA.
Re-enter your password and click Sign in.
If prompted, enter and verify the authentication code from your current email 2FA.
Click Continue.
Click Authenticator app.
Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.Android & Apple Devices
Open the Google Play or App Store app on your phone.
Search for "Google Authenticator" and look for this icon:
Download and install Google Authenticator onto your phone.
Windows mobile devices
Open the Windows Store app on your phone (or tap here).
Search for Microsoft Authenticator and look for this icon:
Download and install the application onto your phone.
Once you've installed the authenticator app on your device, you need to link the app to your MYOB account. On the MYOB page, if prompted, choose your operating system and click Next.
Click OK I've downloaded the app.
If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB page.
If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan the QR code? on the MYOB page and enter the code that appears into the app.
Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter your code field on the MYOB page and click Continue.
On the Save a recovery code page, click Copy code to save your recovery code.
Click I've saved a copy of this code and then click Continue.
(Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
Once you've completed switching your device, the Account security page appears with your updated 2FA settings.
To switch from app to email 2FA
Log into My Account (myaccount.myob.com).
Verify your account using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Click Change 2FA. Then, follow the steps below to set up email 2FA.
You will now be prompted to confirm your current login details.
Re-enter your password and click Sign in.
Enter the authentication code from your current 2FA app and click Sign in.
You will now be emailed an authentication code, enter the code and click Sign in.
From now on, when you sign in you'll be asked to enter an authentication code from your email inbox. If you don't want to do this every time, next time you sign in tick the box that says Remember this device for 30 days .
To switch to SMS 2FA
Log into My Account (myaccount.myob.com).
Verify your account using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Click Change 2FA.
Click SMS.
Enter your phone number and click Continue. MYOB sends a 6-digit code to your phone via SMS.
In the Verify your identity page, enter the 6-digit code and click Verify code.
On the Save a recovery code page, click Copy code to save your recovery code.
Click I've saved a copy of this code and then click Continue.
(Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
Once you've completed switching your device, the Account security page appears with your updated 2FA settings.
To change your 2FA email address
If you use email 2FA, your verification codes are sent to the email address you use to sign into your MYOB software. If you want to change this address, you'll need to update your login details.
If you don't have access to your old email account, ask MOCA, our virtual assistant, for help from any help page. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running (have your account details on hand).
Sign in to my.MYOB with your current email address and password (sign in here: Australia | New Zealand).
If prompted, enter your 2FA verification code.
Go to the My Account menu at the top of the screen and choose Change Login.
Update your login.
Still need help? Ask MOCA, our virtual assistant, for help from any help page. If MOCA can't help, you'll be guided to our other support options, and our team will get you back up and running (have your account details on hand).