- Created by admin, last modified by AdrianC on Aug 05, 2016
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https://help.myob.com/wiki/x/wwO7
ANSWER ID:9250
Some minor updates can only be downloaded from within AccountEdge. If an update is available, AccountEdge will prompt you to download and install it.
Full AccountEdge versions can be downloaded from my.MYOB (as described below). After installing, you can manually check for additional updates by going to the AccountEdge menu and choosing Check for Updates.
If you purchased AccountEdge but don't have a support subscription, call us and we'll email you a link to download your software (Australia 1300 555 123 or New Zealand 0508 328 283).
Thinking about upgrading?
Grab your AccountEdge serial number and check your upgrade options.
To access my.MYOB, you'll need a current support subscription. Also, when you register AccountEdge or download a trial from us, you'll specify an email address and password which will become your my.MYOB login credentials.
To log in to my.MYOB:
- Open an internet web browser.
Go to the applicable address:
If you're in go to Australia http://my.myob.com.au New Zealand http://my.myob.co.nz - Log in using the email address and password you registered with us. If you're not sure of your password, click Forgot your password? and follow the prompts to reset your password.
Having issues accessing or using my.MYOB?
Contact the MYOB Customer Service Team (Australia | New Zealand).
Create a new folder on your computer where you can save downloaded files. This makes it easy to find and use these files after they're downloaded.
Once you're logged in to my.MYOB, go to the My Products menu and choose Downloads.
'Downloads' option not available?
You might not have a current support subscription. To check the support status for your product, go to the My Products menu and choose My Products.
- Select your MYOB product and all available downloads will be listed. Here's an example:
- Click the name of the file you want to download and choose to where you want to save it. If you created a specific folder for this, save the download there. If downloading a software installation file, we recommend you also download the update instructions.
- Once all downloads have been completed you can open the downloaded files as described below.
Look on your Hard Drive (HD) or use the Finder's toolbar to find the downloaded files. If you created a separate folder to save your downloads this will make them easier to find. You can also press Command-F to bring up the Find dialogue. Typically the update file will be an application type file and the instructions will be a PDF type format.
If the file is... | Then do this... |
.zip | This is a compressed file which contains one or more other files.
|
This is an information document, such as Upgrade Instructions. You'll need a PDF reader such as Adobe Reader to view his type of document. Adobe Reader is free software and can be downloaded from the Adobe website. Double-click the downloaded .pdf file to open it. |