Just these help pages, not phone support or the product itself
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Do not delete this page - MYOB Practice navigates to it from within the product
Depending on whether you use MYOB AE/AO or not, the way you add users will differ.
I'm an MYOB AE/AO user
If you use MYOB AE/AO, follow the steps in the Practice Manager help to create or delete employees. In MYOB Practice, on the left panel, click Settings and choose Staff to view your employees. (Existing or newly created)
There are 2 steps to creating staff in MYOB Practice:
Create an my.myob account for your staff: Before you begin, make sure you need to have an account in my.myob and be an MYOB Practice Administrator or a primary contact of the practice. If you don't have an account, contact us.
If you're creating a my.MYOB account and an error appears saying the user already has a my.myob account, you can't create another account for the user. Try adding them to MYOB Practice as a staff member by following the To create an MYOB Practice user procedure below. If you have any issues when following the procedure, contact us for help adding the user.
Ensure you're an MYOB Practice Administrators or primary contact of the practice. If there are other practice administrators in your practice who have access to the Manage practice users page, ask them to change your account's permissions.
If no one else in your practice can access the Manage practice users page in my.myob, contact us.