View Single Touch Payroll reports

1. Go to the Payroll command centre and click Payroll Reporting.

2. Click Payroll Reporting Centre.

3. Click the STP reports tab. Reports are listed with basic information and their status.

4. Click the Pay period dates for a report to view its details.

How do I fix a rejected STP report?

1. Go to the Payroll command centre and click Payroll Reporting.

2. Click Payroll Reporting Centre.

3. Click the ellipsis  button next to a report and choose Download report (PDF).
   

   

   
   The report downloads and displays.

What the report shows

The report has 2 parts identified with these headings:

• Payroll reporting - employer pay period - if the report has been accepted by the ATO, this part of the report shows the amounts that have been submitted for the pay period (pay run).

  

  
  

• Payroll reporting - employee year-to-date - this shows the year-to-date amounts submitted to the ATO for each employee that was paid in this pay period (pay run).
  

  

If a report you've sent to the ATO isn't accepted, you can view the ATO's response to find out why.

1. From the Payroll menu, choose Payroll Reporting.

2. Click Payroll Reporting Centre.

3. Click the ellipsis  button next to a report and choose View ATO response.
   

   

Details of the ATO's response are displayed. How do I fix a rejected STP report?

An update event is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way of ensuring the ATO has the current year to date payroll figures for your employees.

You can send an update event in AccountRight for an employee by recording a $0 pay. This type of pay is also called a void pay and it's like any other pay, but you'll enter zero for all hours and amounts.

When you record a $0 pay, the employee's latest year to date payroll totals will be sent to the ATO.

1. Start a new pay run (Payroll command centre > Process Payroll).

2. Choose the pay frequency or the individual employee you're sending an update event for.

3. Ensure the Payment Date is in the payroll year you're sending the update event for and click Next.

4. Select the employees you're sending an update event for,

5. Click the zoom arrow to open the details of an employee's pay.

6. Remove all hours and amounts from the pay, like this example.

   

7. Click OK then click OK again to the message about recording a void paycheque.

8. Repeat steps 5-7 for each employee you're sending an update event for.

9. Complete the pay run as you normally do and declare it to the ATO. Need a refresher?

This update event will be listed with your other STP reports where you can check its status.

1. Go to the Payroll command centre and click Payroll Reporting.

2. Click Payroll Reporting Centre.

3. If prompted, sign in using your MYOB account details (email address and password).

4. Click the STP reports tab. Reports are listed with basic information and their status.

5. Click a report to view its details.

How do I fix a rejected STP report?

An update event is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way of ensuring the ATO has the current year to date payroll figures for your employees.

1. Go to the Payroll command centre > Payroll Reporting > Payroll Reporting Centre.

2. If prompted, sign in using your MYOB account details (email address and password).

3. Click the STP reports tab.

4. Choose the applicable Payroll year.

5. Click Send update event.

   

6. When prompted, enter your details and click Send. The latest year to date payroll amounts for all employees you've paid in the chosen payroll year are sent to the ATO.

This update event will be listed with your other STP reports where you can check its status.

1. Go to the Payroll command centre and click Payroll Reporting.

2. Click Payroll Reporting Centre.

3. If prompted, sign in using your MYOB account details (email address and password).

4. Choose the applicable Payroll year.

5. Click a report to view its details.

6. Click View Employee YTD report (PDF). The report displays on a new browser tab.

What the report shows

The report has 2 parts identified with these headings:

• Payroll reporting - employer pay period - if the report has been accepted by the ATO, this part of the report shows the amounts that have been submitted for the pay period (pay run).

• Payroll reporting - employee year-to-date - this shows the year-to-date amounts submitted to the ATO for each employee that was paid in this pay period (pay run).

If a report you've sent to the ATO isn't accepted, you can view the ATO's response to find out why.

1. Go to the Payroll command centre and click Payroll Reporting.

2. Click Payroll Reporting Centre.

3. If prompted, sign in using your MYOB account details (email address and password).

4. Choose the applicable Payroll year.

5. Click the report you want to view. Details of the ATO's response are displayed.

How do I fix a rejected STP report?

If you process a pay in the new payroll year (e.g. 1 July or later) but the Date of payment is in the pervious payroll year (e.g. 30 June or earlier), the ATO will treat the pay as an update event. Even if the pay contains amounts that you're reporting to the ATO, they'll consider it an update event (and not a pay event) because it's related to the previous payroll year.

But don't worry, even though the pay run shows as a $0 update event in the STP reporting centre, the updated year-to-date payroll totals (for last payroll year) for the employees in the pay run will still be reported to the ATO.

Your employees' year to date figures are sent to the ATO. This means each time you submit a pay run to the ATO, your employees' latest year to date figures are sent.

Information submitted from MYOB will be received by the ATO as either a pay event or update event.

• A pay event can only occur in the current payroll year, where both employee and employer year-to-date totals are submitted to the ATO. A regular pay run is considered a pay event.

• An update event can occur in the current or a previous payroll year, and only the employee's year-to-date totals for the applicable payroll year are sent to the ATO. Recording a $0 pay is considered an update event.

You can't delete or "undo" a report from the STP reporting centre. Instead, you can reverse or delete the incorrect pay, record it again and submit it to the ATO.

All submitted reports will remain listed in the STP reporting centre, even if you change or delete a pay in AccountRight.

If you're connected to the internet, you should be able to access the STP reporting centre without any issues.

But if you see this message, it can mean:

• you're not connected to the internet

• your internet connection isn't stable

• we're experiencing an outage or performing maintenance (check our status hub for info about outages or maintenance), or

• your computer needs updating.

So first, make sure your internet connection is fine and try again.

If you're still having trouble, you might need to install a Microsoft security update on your computer. To do this, you (or your IT person) can follow this Microsoft support article.