- Created by MichelleQ, last modified by AdrianC on Oct 05, 2022
https://help.myob.com/wiki/x/3cOyAQ
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AccountRight Plus and Premier, Australia only
If you were unable to report your payroll information to the ATO while processing pays, you can send the report from the online reporting centre. Remember, you need to report your payroll information on or before each pay day according to the rules of reporting through Single Touch Payroll (ATO website).
You can only send reports that are in the status of Not sent.
- Go to the Payroll command centre and click Payroll Reporting.
- Click Payroll Reporting Centre.
- If prompted, sign in using your MYOB account details (email address and password).
Find the report you want to send.
What if there are no reports in the Payroll Reporting Centre? This could be because you've set up Single Touch Payroll after you've started entering pays for the financial year. But don't worry, the ATO does not receive the details of individual pay runs, only the year-to-date payroll amounts. So, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.
If this isn't the reason there's no reports in the Payroll Reporting Centre, check Where are my Single Touch Payroll reports? for more tips.
- Click the elipses ... and choose Send to ATO.
- Enter your details into the declaration and click Send.
If your report has been rejected by the ATO, see Fix rejected reports in Single Touch Payroll for more information.
Report statuses
The ATO response column in the Payroll Reporting Centre shows the status of a report.
| Status | Description | Do I need to do anything? |
|---|---|---|
| Sending | The report has not arrived at the ATO for one of these reasons:
| Nothing to fix - reports will sit in Sending until the ATO receives them. This can take up to 72 hours during peak periods. |
| Not sent | The report has not arrived at the ATO for one of these reasons:
| If you haven't added yourself as a declarer:
If you clicked "Cancel" at the declaration:
|
Accepted | Report has been sent to and accepted by the ATO with no errors. | All good! |
| Rejected | The report has been sent to, but rejected by, the ATO. Rejected reports will have a reason for the rejection, and what needs to be fixed for it to be accepted. | |
| Accepted with errors | Report has been sent to and accepted by the ATO, however there are some things that you'll need to fix before the next pay run. |
|
FAQs
Why wasn't my payroll information reported to the ATO?
If you're connected to the internet, your payroll information should be sent to the ATO without any issues.
But if you see this message when trying to declare to the ATO when processing your payroll, it can mean:
- you're not connected to the internet
- your internet connection isn't stable, or
- your computer needs updating.
So after receiving the above message, make sure your internet connection is fine and try submitting the report again as described above.
If you're still having trouble, you might need to install a Microsoft security update on your computer.
To install the required update, you (or your IT person) can follow this Microsoft support article.
What information is sent to the ATO?
Only your employees' year to date figures are sent to the ATO. So each time you process a pay run, your employees' latest year to date figures are sent to the ATO.
How do I fix or delete a report that's been sent to the ATO?
You can't delete or "undo" a report in the STP reporting centre. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.
This means if you've reported a wrong amount to the ATO, reverse or delete the incorrect pay, record it again and submit it to the ATO.
How do I delete a report that is showing a Not sent status?
You can't delete or "undo" a report that has a Not sent status. The pay has been recorded but it hasn't been reported to the ATO.
Don't worry, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.
Why am I seeing the error "Something went wrong at our end" when accessing the STP reporting centre?
If you're connected to the internet, you should be able to access the STP reporting centre without any issues.
But if you see this message, it can mean:
- you're not connected to the internet
- your internet connection isn't stable
- we're experiencing an outage or performing maintenance (check the MYOB community forum for alerts about outages or maintenance), or
- your computer needs updating.
So after receiving the above message, make sure your internet connection is fine and try again.
If you're still having trouble, you might need to install a Microsoft security update on your computer.
To install the required update, you (or your IT person) can follow this Microsoft support article.
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