Just these help pages, not phone support or the product itself
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Some of the functions you use while editing your billing templates have been included as macros in Microsoft Word. You must allow these macros to run so you can update your templates.
Ensure that Disable all macros with notification is selected. INSERTIMAGE
This is the default setting. A security alert asks you if you want to allow any macros to run before they are run. This way, you can choose when to enable those macros on a case by case basis.