Just these help pages, not phone support or the product itself
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You can receipt payments from a client without allocating it against a bill. In this case the amount will remain in the Unallocated area.
This allows you to process the client receipt and maintain the unallocated amount as a credit on the client's ledger to be allocated against future invoices at a later date.
MYOB AO will allocate the cash at the standard tax rate for your practice. If you want to receipt at a different tax rate, select the appropriate tax rate when you enter the receipt.
Overpayments
When a client makes an overpayment, any of the amounts not allocated against a bill will remain in the Unallocated area on the Receipting window.
If you would like to adjust the bill up to match the client's over payment amount, it is advisable to:
Enter the amount as an unallocated receipt using the receipting process.
Make the necessary adjustment to the bill using the Adjustments process.
Allocate the payment against the bill via the Debtors Ledger window.
Allocating unallocated receipts to a bill
In some instances, you may have clients paying in advance, which leaves an unallocated amount on their Debtors Ledger and appear as Unallocated Cash entries on debtor reports.
Once the bill has been posted, the unallocated receipt entry can be allocated against the relevant bill.
If the receipt is to be allocated to more than one bill, you will need to repeat the procedure for each bill.