1. Open the relevant client. The Client page opens.
2. Click Debtors ledger on the Tasks bar. The client’s Debtors Ledger page opens.

3. Select Show Zero. Transactions with a zero balance are included in the list.

   MYOB AO defaults to showing the zero balance transactions for the previous 12 months. Change the date next to the Show Zero option, to see more or less transactions as required.

4. Before you can reverse a receipt it must be unallocated. If the receipt has been allocated, unallocate it by:

   • Click the receipt you want to unallocate.

   • Click Unallocate.

   The Unallocated Cash Tax Rate window opens.

5. Select the relevant Tax Rate.

6. Click OK. The receipt is unallocated.

   If the prompt Failed to Unallocate. You cannot unallocate cash which is in a closed accounting period appears, you will not be able to reverse this receipt. Enter a negative receipt instead.

7. Click the receipt to be reversed.

8. Click Reverse.

9. Enter the date that you wish to reverse the receipt.

This date must be within an open accounting period. The receipt is reversed. An identical row with a negative amount is displayed in the Ledger table and automatically allocated to the original receipt.