Page tree


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Australia only

Online invoice payments now offers businesses the option to pass on surcharging fees associated with online payments to their customers. That means that the 1.8% surcharge for card payments (Amex, VISA or Mastercard) can now be added to a customer invoice. BPAY is excluded in this phase, so you will continue to be charged for payments received via BPAY.

How does it work?

If you're already using online payments, you can turn on customer surcharging. This will apply to all customers who make payments using a credit or debit card.

When customer surcharging is turned on, the 1.8% surcharge fee can be passed on to your customers. The 1.8% surcharge fee is GST inclusive, regardless of whether the invoice includes GST.

Next, you just need to create and send invoices like you normally would.

Turn surcharging on or off for all invoices

To turn surcharging on or off for all invoices

  1. Click your business name and choose Sales settings.
  2. Click the Payments tab.
  3. Click Edit preferences. If prompted, sign in with your MYOB account details.
  4. Select the option Surcharge credit card payments and choose the Ledger account to record fees and surcharges. This will be the MYOB income account you want to use to track surcharges.
  5. Click Save. Now, you just need to create and send invoices like you normally would. See Creating invoices and Emailing, printing or downloading invoices if you need a refresher.

    Do you create recurring invoices? The option to pass on customer surcharging for all invoices isn't available yet for invoices created from recurring transactions. Instead you'll have to enable this before you send each invoice, by opening it and selecting the Apply Surcharge option. See 'To turn surcharging on or off for a single invoice', below.

To turn surcharging off for all invoices, repeat these steps and select the option Don't surcharge credit card payments.

Turn surcharging on or off for a single invoice

Once you've turned on customer surcharging (see the steps above), you can choose to turn surcharging on or off for individual invoices.

  1. Create the invoice as you normally would.
  2. Select or deselect the Apply surcharge option.

    If you change this setting on an invoice you've already sent, you'll need to save your changes and re-send the invoice.

  3. Complete the invoice as normal and send it to your customer.
How the surcharging looks to your customers

The customer will receive the invoice as they normally would. When they click on Pay Now, they'll be asked to select their payment method.

If a customer chooses to pay via BPAY, they will not incur a surcharge fee. However, you will continue to be charged any fees related to payments received via BPAY.

When they select Credit or Debit Card, they'll be asked to enter their card details. The amount owing, the surcharge fee, and total amount due (invoice and surcharge fee) will be listed as shown below.

When they click Submit, the payment will be processed.

Handling the payment

Handling the payment

When a customer makes a payment, the details will automatically be entered into your MYOB business, and the invoice will be closed off. We'll also send you an email with a detailed break down of the payments.

Note that the payments you receive will be recorded as unmatched and the surcharge fees will be recorded under the ledger account you chose when you turned on surcharging (see the steps above). The surcharge amount will have the same reference number as the received payment, but with an additional 'S' at the end. 

For example, say you receive three online payments on Monday. The payment details of each transaction will be listed as unmatched. MYOB will deposit the total of the three payments overnight into your bank account as one lump sum. So on Tuesday, you would match the deposited transaction that will appear on your bank feed and bank statements. For more information see Matching bank transactions.

  FAQs


What are the fees and charges related to online payments?

What are the fees and charges related to online payments?

  • Any of your invoices paid using a credit card (AMEX, Visa or Mastercard); via our online payment service, will surcharge the payer a 1.8% fee (incl. GST)
  • All fees related to invoices paid using BPAY; via our online payment service, will be charged to your business and not the payer
  • As the surcharge amount will be settled along with the invoice amount into your bank account, you'll continue to be charged at 1.8% of the total settled amount that is deposited into your account
  • The $0.25 per transaction fee will only be charged to your business and not the payer.
Where do I find the surcharge amounts?

Where do I find the surcharge amounts?

You'll see individual surcharge amounts in your transactions list:

  1. Go to Banking and choose Find transactions.
  2. Click the Transactions tab. A list of transactions appear.
  3. The surcharge amount will have the same Reference no as the received payment, but with an additional 'S' at the end.
How do I change the bank account my fees and charges are debited from?

How do I change the bank account my fees and charges are debited from?

Only the business owner or an Online Admin user can change the bank details. Tell me more about user access.

  1. Click your business name in the top-right corner and choose Sales settings.
  2. Click the Payments tab.
  3. In the Invoice payment options section, click Edit preferences.
  4. If prompted, sign in to the merchant portal.
  5. Click Edit for Bank account for direct debit of fees to change the business bank account that will be debited for fees and charges.
      1. Follow the prompts to update your account details.
      2. Click Next and complete your Direct Debit Request details.
      3. Click I agree to save.
  6. If applicable, you can change the Ledger account to record fees and charges.
  7. When you're done, click Save.

You'll receive an email within 48 hours confirming the changes you made.