- Created by admin, last modified by AdrianC on Feb 28, 2023
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Online invoice payments is a secure payment service that gives your customers an easier and faster way to pay you. Now they can pay online using their VISA, MasterCard, AMEX, BPAY, Apple Pay or Google PayTM.
Let customers pay how they want to pay.
Check out the video to how to set up and use online invoice payments.
Fees and charges
There are no setup or cancellation fees with online invoice payments, but there is a transaction fee that will apply to all payments made online.
Transaction fees: $0.25 per transaction + 1.8% of the total invoice (which you can pass on to your customers through surcharging, excluding BPAY). You'll only be charged after your customer makes the payment.
If you'd like more information on how fees and charges work with online payments, see Fees and charges.
It's easy to get set up with online invoice payments, just make sure you have the following information ready:
- Australian Business Number (ABN)
- Business trading and sales details
- Proof of identity — have your driver's licence or passport handy
- Bank details to settle your funds and to pay associated fees and charges
- Estimates of total annual sales in dollars and number of online invoice transactions per month (see your Sales reports)
We'll step you through the application and ask you a few simple questions so that we can verify your business and account details to make sure that your information is kept safe and secure.
We'll email you once your application has been approved.
Get set up
It's easy to set up online invoice payments — you can do this when you're entering an invoice.
You can also set up online invoice payments from your business name > Sales settings > Payments tab > Set up online payments options.
- Click the Start getting paid online link:
- Follow the prompts to complete the application. You'll need to:
- Verify your business - enter details like your ABN, trading address etc. This is to help confirm and protect the information provided.
Verify your identity - enter details from your driver's licence or passport. Your identity is verified instantly online.
Link your bank account - you have the option to nominate one account to receive your customers' online invoice payments and card surcharges, or you can specify a separate account for the surcharges. Click Edit account details to make any changes to the account details.
To save an application and complete it later, click Save and exit. To resume your application, repeat from step 1 above and click Resume application on the Online invoice payments page.
- When you've completed the application, click Submit application.
Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days.
Application status. Once your application is successful, you'll receive an email from us letting you know you're ready to use online invoice payments. You'll then need to choose the MYOB account that your customers' online payments will be settled into – see 'What to do once your application is approved' below.
What to do once your application is approved
Once your application is approved, all new invoices will have the option Allow online payments selected by default.
For existing open invoices, you’ll need to resend the invoice so the customer can see their online payment options.
If you use bank feeds or import bank statements, you can set up MYOB to automatically reconcile your invoice payments to your bank feed to save time on admin. To do this, you need to select an account in MYOB to record online invoice payments:
- Click your business name and choose Sales settings.
- Click the Payments tab.
- In the Invoice payments options section, click Edit preferences to open the Online payments settings page.
On the Online invoice payments tab, select the ledger account to record online invoice payments:
If you want to pass on the credit card fees for MasterCard, Visa and AMEX payments, select this option and choose the MYOB account for recording your online invoice payment fees and charges. Learn more about Customer surcharging for online payments.
- Click Save.
Sending an invoice
You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option (as seen below).
- Create your invoice as you usually do, and select the option Allow online payments.
If you'd like to pass on the 1.8% surcharge for debit card, credit card, Apple Pay and Google Pay payments, and you've set up customer surcharging, select the Apply Surcharge option.
You're not able to pass on the surcharge for BPAY payments yet.
Email the invoice to your customer.
You can also send an SMS notification to the customer, with a link to the pay the invoice, when you email an online payments invoice. For all the details, see Emailing, printing or downloading invoices.
- Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
- They can click the Pay Now button to make their payment on the spot.
The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.
When they click Pay Now, they'll be asked to select their payment method.
If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay or Google PayTM, the 1.8% card surcharge will automatically be applied.
Once they've entered their payment details, they click Pay.
You'll only be charged after the customer's payment has been processed.
Reconciling customer payments
When a customer makes an online payment, it'll automatically be recorded in your MYOB business, and the associated invoice will be closed off. You'll receive an email notification about the payment – the payee also receives an email confirming that they've paid.
All credit card, debit card, Google Pay and Apple Pay payments made on the same day will be grouped and deposited into the settlement account you nominated when you set up online invoice payments. BPAY payments will be grouped separately and deposited into that same account.
Because the payments are automatically recorded in your MYOB business, when the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments can be easily matched.
To help you match transactions, you can run the Transaction details report (Reporting menu > Reports > Online invoice payments tab). You can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business:
If your customer payments aren't automatically matching to invoice payments in MYOB Business, you may need to turn auto matching on. Go to Banking > Bank rules and select the option Automatically match bank transactions to MYOB bills and invoices.
Learn more about how matching works.
If you need more details about your online invoice payments, see Online invoice payment reports.
Customers can pay you online — even from a printed invoice
No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online invoice payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online.
Learn more about Sending an online invoice link to a customer.
Google Pay is a trademark of Google LLC.
How do I pay the fees and charges?
You'll be sent an invoice for any incurred fees and charges, and then billed on a monthly basis via direct debit.
If you're just getting set up for online invoice payments, you can select a separate account to pay your fees and charges. See Step 5 in the Get set up section above.
If you're already set up for online invoice payments, we'll charge the same account used to pay for your MYOB subscription. If you'd like to specify a different account you can change it by clicking your business name > Sales settings > Payments tab > Edit preferences > Edit your service preferences).
If you'd prefer to pass on card surcharges to your customers, find out about Customer surcharging for online payments.
Can I disable online payments for one invoice?
You can remove your customer's option to make online invoice payments, you just need to deselect the Allow online payments option when you create an invoice.
Can customers pay multiple invoices at once?
Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.
The total amount of invoices selected cannot exceed $99,999.
There are two ways they can access this list:
- By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.
- Through a reminders email.
Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.
We'll send you an email as soon as the customer has paid the invoice so you'll know when you can expect the money in your bank.
The payee also receives an email confirming that they've paid.
You can also check the Transaction details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:
Can a customer part-pay an invoice?
Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.
If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer so they can pay those invoices individually.
What if my payee requests a receipt?
When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the online invoice, the Pay Now button changes to View Receipt – they can click this to view or download the receipt.
Why has the "Pay now" button disappeared from my invoices?
If your customers have told you they can no longer see the Pay now button in their online invoices, it might be related to some recent communications we sent about completing some additional business verification requirements for online invoice payments.
If you didn't provide the required information, your online invoice payment service may have been terminated. If you want to continue providing your customers the means to pay you online, you'll need to reapply for online invoice payments.
For all the details see Online invoice payments termination.