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If you've just upgraded to the new MYOB Essentials, here's some help to get you up and running.

Now that you've been upgraded to the new MYOB Essentials, take a moment to confirm that everything is set up properly:


With the new MYOB Essentials, you get powerful new features, a cleaner look, more responsive experience on mobile devices and significant workflow improvements. As we've moved you to a new product, naturally some things work differently.

For a quick overview of what's new, watch this video:

If you want a detailed view of what's different, check out the following help topics:

or see the free online training:

Take the free online course about reconciling


Keep track of what's new in MYOB Essentials – visit (and bookmark) the release notes.


While we do our best to make sure that your new MYOB Essentials is ready to use immediately after upgrading, we know that sometimes things don't work out. Here's some resources to help you out of a jam.

Troubleshooting help topics

These help topics address known issues or feature differences that people get stuck on:

To access help in MYOB

At the top right of any MYOB page, click the question mark to open the help panel.

You'll see info relating to the MYOB page you're on, without having to leave your software. Depending on the page, you might also see some frequently asked questions or links to more detailed help topics.

Is there a user manual?

MYOB is fully online software, so the help is also online within your software. No need to go searching for the relevant information in a user guide – information relevant to the page of MYOB that you're on is right there and always current (unlike a printed user manual).

What if I need more help?
Community ForumView topics and discuss your questions with other users of MYOB. Join the discussion.
Live Chat

You can start a Live Chat session from the Contact Us page of the MYOB website (look for the chat button at the bottom of the page).

Can't see the chat button? If you're using an ad blocker on your web browser, this might be stopping the chat button appearing. Otherwise it probably means our chat team are swamped and can't start any new chats. Try again later, or call us.

Submit a support requestIf you have access to My Account, log in at and click Contact support.
Support callThe Contact Us page of the MYOB website has phone numbers if you scroll down. Look for the product support number. There is also an overseas number if you need it.