- Created by admin, last modified by RonT on Feb 21, 2022
ANSWER ID: 9200
This support note covers the steps required to restore or open a returned company file that has been repaired by MYOB's data file repair service for one of the following products:
- AccountEdge Pro
- AccountEdge Network Edition
- AccountEdge Basic
- FirstEdge (Australia only)
For more information on MYOB's data file repair service, see Data file repairs.
What should I do with my corrupted company file?
Once you have received your repaired company file from MYOB you will need to restore the file. Before you restore your repaired file you should either rename or move your old corrupted file to make sure it is not accidentally mistaken for the repaired file.
It is not recommended to delete your existing corrupted company file, as you may want to refer to it later.
- Open Finder, which is usually done by double-clicking on the Macintosh HD icon. Note: If you are unfamiliar with the Mac Operating System (Mac OSX) you may need to get assistance from your IT consultant.
- Your file can typically be found in your program folder, which is the Application folder on your Macintosh HD unless you have installed or moved it in a different directory. For example, if you are running AccountEdge v8, the folder name is MYOB AccountEdge 8. Newer software versions, such as AccountEdge Pro v12 and later, will store the data in a folder called AccountEdge Pro 12 located in the Documents folder. For AccountEdge Network Edition, the file will need to be stored on the Mac that is running as the AccountEdge Server in the Databases folder: Macintosh HD > Library > Application Support > AccountEdge > Databases
- Select this folder. On the right side of the screen you should now see a list of all the files stored within your AccountEdge folder. Scroll through these files until you locate your existing file, for example 'Clearwater Pty Ltd'.
- Click the name of the file which appears alongside or beneath the file icon.
- With the file name highlighted, enter the new name to overwrite the existing file name (for example oldClearwater ). See our example below.
When your repaired company file is returned
Note the following:
- The Datafile Repair Team will change the repaired file name to avoid confusion with your existing corrupted file. For example, if your company file is named Clearwater Pty Ltd, the repaired file name would be changed to repairedClearwater Pty Ltd.
- Your file may be returned to you as an ordinary company file or a compressed back up. If the file has been backed up it will have a *.ZIP or *.SIT file extension.
- If the file has been returned by File Transfer Protocol (FTP) it will likely be backed up and you would need to decompress it using the Restore utility accessed from the File menu (pre-v12 versions) or from the Company File Maintenance menu on the Welcome screen (v12 and later versions).
- When downloading a restored file from the FTP server, your Mac system may open and decompress the .ZIP file automatically. You will need to check the contents of your download folder to see how your system has processed the download. If you have a .MYO file, continue with 'How do I copy my repaired company file to my computer?' below.
- For instructions on restoring a backup file, see the AccountEdge help (Australia | New Zealand).
When your file is downloaded from the FTP server, you will need to manually copy the file back into the folder you want to store it in.
- Open Finder.
- Right-click the downloaded file (press and hold Ctrl and click if you are using a one button mouse) so that the edit menu appears.
- Select Copy '(file name)'. See our example below.
- Select the Macintosh HD on the left side of the Finder window.
- Locate the destination folder and right-click (or press and hold Ctrl and click). In our example the destination folder is Macintosh HD > Applications > MYOB AccountEdge 8.
- Right-click (or press and hold Ctrl and click the destination folder) and select 'Paste Item'. See our example below.
- If the file has been returned to you on a CD you will need to ensure that it is not 'Locked' Also the ownership and permissions of the file need to be set to 'Read & Write' (if they are already not set to this). Select the company file and press Apple + "I". The Apple key is normally found between the option key and space bar. Alternatively you can right-click on the file and select Get Info.
- In the information window, deselect the Locked option. If the file is set to Read, click the Ownership & Permission menu and select Read & Write. See our example below.
Once you have copied your file to your computer you may find that your file displays as a blank icon and not with the AccountEdge icon. This means that the Mac file associations have been lost and your system no longer recognises the file as an AccountEdge file. There are a few ways that you can restore these associations:
- Open AccountEdge and choose Browse. In AccountEdge v8 and earlier, choose Open.
- Navigate to the folder where your data is contained.
- Select the option View All Files.
- Select your company file and click Open. See our example below.
This should open your file. However, if it doesn't, continue with these steps:
- Navigate to the destination folder of the file.
- Right-click the file (or press Ctrl and click) and select Open With > Other from the menu.
- Click the Enable drop down menu and select All Applications.
- Navigate to the location of your AccountEdge folder (the default location is Macintosh HD > Applications).
- Scroll through the files until you find the AccountEdge icon, click it then select ADD.
Once you have finished restoring the file to your computer, open the repaired company file. Once you have opened the file go to File menu and select Verify, to ensure that the correct file has been restored.
Once you are satisfied that you have restored the repaired file, you may want to move your old file, and rename the repaired file. You will need to do this if you have set up a file alias.
If, after following these instructions, you still cannot open your file you might need to look at your Mac OS access permissions because your login privileges may be preventing access. If so, please refer to your IT consultant for assistance.