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  • Forgotten, lost, or unknown password

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.




From time to time you might forget, lose or need to reset the password you use to access your AccountRight v19 company file. This might also be because of staff changes, or perhaps the password was mistyped when created. But don't worry, MYOB's Data File Repair Team offer a Password Reset service which will get you back up and running in no time.

For more information on our Password Reset service, including pricing details, visit our website (Australia | New Zealand).

To request the Password Reset service

If you're inCall MYOB on

1300 555 123

New Zealand0508 328 283

We'll then send you an email with details on what happens next.

To upload your file

  1. Create a compressed (zip) copy of your company file. Right-click your company file, select Send to, then Compressed (zipped) folder.
  2. Name the compressed (zip) file as instructed in the email we sent you. Back up files that are not named correctly can't be processed.
  3. Access the datafile dropzone using the link in the email we sent you.
  4. Click Adding.
  5. Find and click on your back up file then click Open.
  6. Click Upload.

If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us (Australia 1300 555 123 or New Zealand 0508 328 283).