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  • Some fields not displaying when emailing invoices or statements

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.




When saving an invoice or statement to PDF format in order to send it as a email, there is a possibility of some of the text fields dropping off the bottom of the saved file.

This does not affect the printed version of the same invoice or statement.

When customising invoices or statements you need to make sure the text box that encloses a field is large enough to fit the size font you have chosen. This is accomplished in two ways:

  • either enlarging the field that holds the font, or
  • reducing the size of the font.

Both methods are detailed below.

Images missing from your forms?

If an image is not showing on a printed or emailed form, see Images not displaying in customised forms.

To enlarge the field

The first method is to enlarge the size of the field so the font will fit into it when converted to a PDF for emailing.


You can enlarge this selected area in two ways:

  • Click and hold the left mouse button while positioned over one of the small black squares around the selected field until the cursor changes to a cross. You can then drag the size of the field out to the desired position.
  • The other method is to double-click the selected area to allow the field size to be changed.


The finished enlarged field look like this:


To reduce the font size

You can reduce the size of the font used in the text field.

  1. Click the field to select it.
  2. Click the Text tool.
  3. Change the font size.

  4. Click OK.