From time to time you might forget, lose or need to reset the password you use to access your RetailManager or RetailBasics shopfront. This might also be because of staff changes, or perhaps the password was mistyped when created. But don't worry, MYOB's Data File Repair Team offer a Password Reset service which will get you back up and running in no time.
For more information on our Password Reset service, including pricing details, check our website (Australia| New Zealand).
To request the Password Reset service
If you're in
Call MYOB on
Australia
1300 555 115
New Zealand
0508 328 283
We'll then send you an email with details on what happens next.
To upload your file
Create a backup of your shopfront.
Name the backup file as instructed in the email we sent you (the name will begin with "INC"). Back up files that are not named correctly can't be processed.
Access the datafile dropzone using the link in the email we sent you.
Click Adding.
Find and click on your back up file then click Open.
Click Upload.
If you need more help or experience any issues uploading your file, reply to the email we sent you.
