- Created by admin, last modified by AdrianC on Apr 05, 2018
https://help.myob.com/wiki/x/egmc
ANSWER ID:13158
If the MYOB Data File Repair Team has worked on your RetailManager shopfront and returned the file to you, you'll need to restore to be able to use your shopfront.
When an MYOB file has been repaired, the Data File Repair Team will change the repaired file name to RepairedRMXXXXXXXX.zip.
This support note steps you through the process or restoring the repaired file for use in RetailManager.
Before restoring your repaired shopfront file, you should rename any old shopfront files. This ensures you don't mistake an old file for your current, repaired file.
It's also a good idea to keep your old files on the computer until you've restored the repaired file, in case you need to review any transactions.
- Simultaneously press with Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
- Locate your old shopfront file(s). These have the file extension .mdb and will normally be stored in your RetailManager program folder (unless you've specified a different location). For example, C:\RetailM\<Your Shop Name>. Note: You can set your Windows Explorer to either show or hide the file extension. The file extension is the 3 letters that appear after the dot in the file name.
- Click each MDB file to be renamed, go to the File menu and choose Rename. In Windows Vista or Windows 7, go to the Organize menu and choose Rename.
- Enter the new name, overwriting the previous one, then press <Enter>. Here's an example with 3 renamed shopfront (MDB) files.
Typically, your repaired file will need to be downloaded via FTP as described in Data file repairs. Make sure you've done this so the repaired file is saved on the same computer where RetailManager is used. If you're using RetailManager in a network, restore the file on the primary machine.
File returned via disk or USB stick?
Copy the repaired file from the disk or USB stick onto your computer. Once copied, make sure it is not set to Read-only:
- Right-click the returned file and choose Properties.
- Deselect the Read-only option.
- Click Apply. You can now restore the file.
To restore the repaired file
- Go to the File menu and choose Configuration. A message appears stating that your shopfront will have to be closed.
- Click Yes. The Shopfront Configuration window appears.
- Click the Maintenance tab. The Maintenance view appears.
- Click Restore. The Select File to Restore window appears.
- Select the backup file to be restored - this will be the file returned to you from the MYOB Data File Repair Team.
- Click Open.
- Click OK to restore your shopfront.
- When complete, click OK.
For more detailed information on restoring a backed up shopfront, see the RetailManager user guide (Australia | New Zealand).