- Created by admin, last modified by AdrianC on May 19, 2017
This support note takes you through the steps required to get your Posiflex PP 8000 USB printer working with your Retail software.
For this printer to work successfully, settings need to be configured in the printer, in Windows and in your Retail software.
Mismatched settings between the printer - Windows - MYOB Retail software will cause printing to fail.
OK, let's take you through the required tasks.
Use the chart below to check the compatibility of your printer, Windows and Retail software. X means it's not compatible.
32- / 64-bit
32- / 64-bit
32- / 64-bit
32- / 64-bit
To check your Windows version and whether it's 32- or 64-bit, simultaneously press the Windows and Pause keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The displayed window includes information about your Windows version.
The Serial Interface of the printer needs to be configured correctly for use with Retail Manager or Retail Basics.
- Turn off the printer and unplug it from the computer.
- Hold down the Feed button and turn the printer on. This will trigger the printer to output a Self-Test.
- Turn the printer off.
On the Printer Self-test locate the section Serial Interface Settings.
The required settings for Retail Manager
Baud Rate=115200 bps
The required settings for Retail Basics
Baud Rate=19200 bps
If these settings are correct, skip to Task 3: Install the Windows USB Driver below.
If these settings are NOT correct, change the printer settings as follows.
The Posiflex PP-8000 Docket Printer settings are configured through switches under a panel on the base of the printer. You will need a Philips head screwdriver to open the panel on the base of the unit.
Before opening the panel
- Turn off the printer and unplug the power.
- Remove the paper from the printer.
- Turn over the printer and remove the screw and metal plate.
For 115000 BPS: Switch 1 Off | Switch 2 On
For 19000 BPS: Switch 1 Off | Switch 2 Off
After setting the switches:
- Replace the cover.
- Plug the printer back in.
- Replace the paper.
- Turn the printer on and confirm the paper is inserted correctly.
- Turn the printer off and reprint the Self-Test.
Confirm from the self-test that the settings are now correct.
Once the settings are printing correctly, continue to Task 3: Install the Windows USB Driver below.
This task has 4 sections:
3.1 Download latest drivers
3.2 Plug in the printer
3.3 (Optional) Identifying unknown devices
3.4 Hardware Installation Wizards (XP, VISTA/7, 8/10)
Task 3.1 Download latest drivers
It is recommended to download the latest version of the drivers rather than use the drivers on the CD. As the drivers can be difficult to find, MYOB collates the latest drivers into this zip file Posiflex PP-8000 Printer Driver.zip.
The zip file contains the following contents
32-bit only drivers for Windows XP
32-bit only drivers for Windows Vista
32-bit only drivers for Windows 7/8/10
64-bit only drivers for Windows 7/8/10
For easy access we recommend creating a folder on your desktop called "Posiflex Driver" and extract only the files you need to this location.
Right-click this ZIP file and save it to the new Posiflex Drivers folder: Posiflex PP-8000 Printer Driver.zip
Task 3.2 Plug in the printer
When first plugging in your docket printer, it should trigger the driver installation wizard. If the Hardware Installation Wizard starts, skip to the appropriate Installation Wizard section below.
If the hardware wizard does not start, use the next optional section to identify the device and install the software.
Tasks 3.3 Identify unknown devices
If the initial hardware detection failed, it may not prompt the hardware installation wizard when the device is next plugged in.
To find the device:
- Open the Control Panel.
- Open Administrative Tools.
- Select Computer Management.
- Click on Device Manager in the sidebar.
- Expand the groups Other Devices and Ports (COM & LPT).
The device may be listed as Unknown Device or some other generic name such as USB Serial Device.
If from the listed devices you cannot identify the correct device to update:
Option 1: Unplug the device take note of what devices are listed. Plug the device back in and the new device that appears is the printer.
Options 2: If there are multiple 'Unknown devices' all with the same name it can be tricky to identify the correct device.
- Double click on the device to open the Properties window.
- Click the Details tab
- Select from the Property List: Hardware Ids.
- Check the value, the value of the printer should list USBVID_0D3A&PID_0330 The device found with this ID is the Posiflex printer and the correct device to install the driver against.
- Close the Properties window
- Right-click the device to trigger the hardware setup wizard.
Task 3.4 - Hardware Installation Wizards
When the Hardware Installation Wizard displays, complete the steps below for your Windows version.
Click Browse my computer for driver software.
Navigate to the folder where the drivers were saved to and click OK.
If prompted, click Always trust software from Posiflex Technology Inc and click Install.
Click Browse my computer for driver software.
Click Browse and locate the folder where the driver files where downloaded to.
Click Install this driver software anyway.
Select the option No, not this time.
Select the option Install from a list or specific location (Advanced).
Select the option Search for the best driver in these locations.
Tick the box Include this location in the search.
Navigate to the folder where the driver was extracted to and press OK.
At the Windows Logo Verification screen, click the button Continue Anyway.
When the install completes click Finish.
One installed, the Posiflex USB Serial Interface driver needs to be configured.
- Once the driver has been installed. It will be shown in the section Ports (COM & LPT) and be labelled as Posiflex PP8000 USB Printer (COM#).
Right-click on the device and select Properties.
Click the Port Settings tab.
Referring to the Self-Test printed out in the first task, set the Bits per second (BPS), Data Bits, Parity, Stop Bits and Flow Control.
If the COM# of the device is greater than 4:
Change the Com Port Number to 1, 2, 3 or 4 - you'll need to select one that is not marked as In Use.
Click OK to close the Properties window.
Restart the computer.
It is necessary to restart the computer after making any changes in the device properties. Changes made will not take effect until the system is restarted.
- Start RetailManager by right-clicking the shortcut and choosing Run as administrator.
- Log into RetailManager as a file administrator.
- Go to the Setup menu and choose Hardware.
- Click the Docket Printer tab.
- Select the option Use Docket Printer and select Serial/Parallel Printer.
- In Model, select Posiflex PP-7000.
- Click Settings and complete the settings as per the settings shown in the printer Self-Test.
- Click Apply.
- Click Apply again.
- Click Test. The test button should print out a small slip with the following info:
Second Colour On / Off lines may not print if the Second Colour On / Off fields have no information.
Anything else printed is going to be caused by a mismatch in the settings between the printer, the windows driver and RetailManager.
If you confirm that these settings match in all places. Restart the computer and try again. If it still you will need assistance from an IT professional.
- From the Sales screen, press Alt+A or click Admin.
- Click Setup and Maintenance.
- Click Hardware Maintenance.
- Click Docket Printer.
- In the Select the docket printer model field, select Posiflex PP - 8000.
- In the Select the computer port your docket printer is connected to field, select COM1, COM2, COM3 or COM4 (as applicable). Higher port numbers will not work.
- Click Advanced Settings.
- Complete the settings as per the settings shown in the printer Self-Test:
- Baud Rate = 19200
- Data Bits = 8
- Parity = None
- Stop Bits = 1
- Flow Control = Hardware
- Hardware Control = CTS
- Click Test Docket Printer. When correctly configured, this will be printed:
The printer roll is 80mm.
It is normal to have a little bit of paper at the end of each roll, this is a normal precaution pre set in docket printers to prevent damage to the rollers.
Being a thermal printer, the paper must be loaded correctly. Any easy way to check is to feed the paper through and scratch the paper, if the paper is loaded correct a black mark will appear.