If the information provided below doesn't resolve your issue, please refer to your IT specialist.
Issue
Solution
My scanner doesn't work
If you have a serial scanner, make sure that you have entered the correct serial port settings.
Go to the Setup menu and choose Hardware. The MYOB RetailManager Hardware window appears.
Click the Scanner tab and make sure you have entered the correct port settings.
If you have a keyboard-wedge scanner, make sure that it is plugged into your keyboard properly.
If you scan an item in RetailManager and get no response, try scanning it in another program such as Microsoft Notepad. If you do not get a response, your scanner may be faulty.
When I scan items that have a factory bar code on them, RetailManager reads them correctly; but none of the stickers I print seem to scan properly. Why?
There are two possible reasons for this:
Your printer or paper may be poor quality. We recommend that you use a LaserJet printer, as they produce higher quality bar codes than DeskJet or InkJet printers.
You may not have configured your scanner to read Code 128 bar codes. Consult your bar code documentation to find out how to configure your scanner to read Code 128 bar codes, as well as EAN 13 bar codes (which are typically printed on factory bar codes).
Also, check that your scanner has been set up correctly. See your RetailManager user guide for information on setting up your bar code scanner (Australia | New Zealand).
