We recommend creating a new folder to store the backup files from your current RetailManager version.

1. Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Windows Explorer or File Explorer window appears.
2. Right-click the C: drive (sometimes called Hard Disk (C:) or Local Disk (C:)) and choose New then choose Folder. 
3. Name the new folder RMSAFETY then press ENTER. 

 There are a few things you need to back up before uninstalling RetailManager. You'll save these backup files in the RMSAFETY folder created in the previous task.

Back up your shopfronts

1. Open your current version of RetailManager.
2. Go to the File menu and choose Configuration. A message appears asking if you want to close your current shopfront.
3. Click Yes. The Shopfront Configuration window appears.
4. Click the Maintenance tab.
5. Select the shopfront to be backed up and click Backup. The Save As window appears.
6. Click the Save in list. Locate and open the RMSAFETY folder.
7. If you have:
   • only one shopfront to back up, accept the file name and click Save (or OK).
   • more than one shopfront to back up, type in a different file name and click Save (or OK). A message appears informing you that the backup was successful.
8. Click OK.
9. Repeat step 5 - 8 for each shopfront you have.
10. Close the Shopfront Configuration window. The About MYOB RetailManager window appears.
11. Click OK and close RetailManager.

Back up your custom settings

1. Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Windows Explorer or File Explorer window appears.
2. Open the folder in which your current version of MYOB RetailManager is installed (usually C:\RetailM).
3. Right-click the config.mdb file and choose Copy.
4. Right-click the RMSAFETY folder (created in the previous task) and choose Paste. You should now have two files in the RMSAFETY folder: config.mdb and the RetailManager backup zip file.

Back up your custom bar code files

If you have created customised bar codes, you will have a customlabel.def file in the folder in which MYOB RetailManager is installed (usually C:\RetailM). Copy this file from the RetailManager folder to your newly created RMSAFETY folder.

You must uninstall your current version of RetailManager before you install the new version.

To uninstall RetailManager

1. Display the list of programs installed on your computer.
   • In Windows 8: Right-click the Windows Start button and choose Programs and Features.
   • In Windows Vista/Windows 7: Click Start and choose Control Panel. Double-click the Programs and Features icon. The Programs and Features window appears.
   • In Windows XP: Click Start and then choose Control Panel. Double-click the Add or Remove Programs icon. The Add or Remove Programs window appears.

2. From the list of installed programs, select MYOB RetailManager vx.x (where vx.x is the version number of your RetailManager software). 

3. If you also installed a RetailManager update, you will see an entry in the list of installed programs titled MYOB RetailManager Update.
4. When you have completed this procedure, you will need to repeat it for each RetailManager update program you have installed.
   • Windows Vista and later: Click Uninstall to begin the uninstall process.
   • Windows XP: Click Change/Remove or Add/Remove to begin the uninstall process. The MYOB RetailManager Setup window appears.
5. Choose Remove and click Next. A confirmation message appears.
6. Click OK. The uninstall process begins. If during the uninstall process the following message appears, select the Don't display this message again option and click Yes.
   
7. If a Locked File Detected message appears, select the Do not display this message again option and click Reboot. This won't restart your computer immediately, but it will restart it after the uninstall process is complete. When the uninstall process is complete, the MYOB RetailManager Maintenance Complete window appears.
8. Click Finish. The window closes. Your previous version of MYOB RetailManager has been removed.
9. Close the window and then close the Control Panel. You can now install the new version of RetailManager.

Having trouble uninstalling RetailManager? Some RetailManager registry entries may need clearing from Windows. See Fixing issues uninstalling RetailManager.

Before installing, make sure your computer can run the new version of RetailManager by checking the system requirements on our website (Australia | New Zealand). If you use RetailManager on a network, we strongly advise that you use computers that meet the recommended requirements.

1. Close all programs on your computer and temporarily disable your antivirus software.
2. If you have downloaded RetailManager, double-click the downloaded file to start the installation and follow the on screen instructions.
3. If you have a RetailManager installation CD, insert the CD into your computer's CD drive. A welcome window appears. If a welcome window does not appear automatically, do the following:
1. Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Windows Explorer or File Explorer window appears.
2. Click your CD or DVD drive icon (usually labelled D: or E:).
3. Double-click the autorun.exe file.
4. Click Install RetailManager. The Welcome to MYOB RetailManager Setup window appears.
5. Follow the onscreen instructions.
6. When the Installation Complete window appears, click Finish.
7. Restart your computer.

A shortcut to MYOB RetailManager will now be available on your desktop.

Now that you've installed RetailManager, you need to upgrade your shopfront databases. The example images below might look slightly different to your RetailManager version, but the process should be the same.

To upgrade a single shopfront database

1. Start MYOB RetailManager. If a message appears asking if you want to back up now, click No. The following message appears.
   
2. Click Yes. The MYOB RetailManager Upgrader window appears.
   
3. Click Next. The upgrade process begins. During this process, do not turn off your computer or close the upgrader.
4. When the Upgrade Completed window appears, click Finish. The following message appears.
   
5. Click No. You have finished upgrading your database.

To upgrade multiple shopfront databases

1. Start MYOB RetailManager. The Shopfront Selection window appears.
   
2. Open a shopfront. The About RetailManager window appears.
3. Click OK. If a message appears asking if you want to back up now, click No. The following message appears.
   
4. Click Yes. The MYOB RetailManager Upgrader window appears.
   
5. Click Next. The upgrade process begins. During this process, do not turn off your computer or close the upgrader.
6. When the upgrade has completed, click Finish. The following message appears.
   
7. If you have finished upgrading your shopfronts, click No and ignore the rest of this procedure. If you want to upgrade another shopfront, click Yes. The Welcome to the MYOB RetailManager Upgrader window appears. Continue with step 8 below.
8. Click Next. The following window appears.
   
9. Click Browse. The Browse for Folder window appears.
10. Select the folder of the shopfront you want to upgrade and click OK.
11. Click Next. The upgrade process begins.
12. Repeat from step 6 until all your shopfronts are upgraded.