Using SMS 2FA and don't have your phone? When you sign in to your account, and you're prompted to verify your identity, click I don't have access to my phone and follow the prompts to enter your recovery code (this code was provided when you set up SMS 2FA). If you don't have a recovery code, visit the contact us and we'll be happy to help page and ask MOCA, our virtual assistant. If MOCA can't help, you'll be guided to our other support options, including live chat. |