Change to sign-in frequency

If you notice that you’re being prompted to sign in to MYOB more frequently, or less frequently, than previously, this is because of a security enhancement we’ve released in response to customer requests.

This means you're set up for email 2FA, but it's easy to switch to a mobile phone app instead.

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   

4. Click Change to app authentication or Change 2FA. Then, follow the steps below to set up app 2FA.

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   The options that appear on Account security page depends on the version of 2FA you're using. If you don't see either of these options it means you're not set up for 2FA. Click Add 2FA and follow the prompts to set it up.

5. Re-enter your password and click Sign in.

6. If prompted, enter and verify the authentication code from your current email 2FA.
7. Click Continue.
8. Click Authenticator app or Mobile app. Again, the options that appear are based on the version of 2FA you're using.

9. Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
   You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.
   
   

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   title Android & Apple devices
   Open the Google Play or App Store app on your phone. Search for "Google Authenticator" and look for this icon: Download and install Google Authenticator onto your phone.

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   title Windows mobile devices
   Open the Windows Store app on your phone (or tap here). Search for Microsoft Authenticator and look for this icon: Download and install the application onto your phone.

   Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

    

10. Click Continue.
11. If prompted, choose your operating system and click Next.
12. Click OK I've downloaded the app.
13. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB page.
14. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan the QR code? on the MYOB page and enter the code that appears into the app.
15. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter your code field on the MYOB page and click Continue.
16. (Important) Save your recovery code/backup codes somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
17. Once you've completed switching your device, the Account security page appears with your updated 2FA settings.

Grab your old phone and let's get started.

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   

4. Click Change your 2FA device or Change 2FA. Then, follow the steps below to set up 2FA on a new phone.

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   The options that appear on Account security page depends on the version of 2FA you're using. If you don't see either of these options it means you're not set up for 2FA. Click Add 2FA and follow the prompts to set it up.

5. Re-enter your password and click Sign in.

6. If prompted, enter and verify the authentication code from your current 2FA app.
7. Click Continue.
8. If prompted, choose the type of device you're setting up (iOS, Android or Windows).

9. Download the authenticator app on your new device.
   
   

   UI Expand
   title Android & Apple devices
   Open the Google Play or App Store app on your phone. Search for "Google Authenticator" and look for this icon: Download and install Google Authenticator onto your phone.

   UI Expand
   title Windows mobile devices
   Open the Windows Store app on your phone (or tap here). Search for Microsoft Authenticator and look for this icon: Download and install the application onto your phone.

    

   Once you've done this, you need to link the app to your MYOB account.

10. On the MYOB page, click OK I've downloaded the app.
11. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB page.
12. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan the QR code? on the MYOB page and enter the code that appears into the app.
13. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter your code field on the MYOB page and click Continue.
14. (Important) Save your recovery code/backup codes somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
15. Once you've completed switching your device, the Account security page appears with your updated 2FA settings.

What happens now?

From now on when you sign in you'll be asked to enter an authentication code from the app on your phone. If you don't want to do this every time, tick the box that says Trust this device for 30 days next time you sign in.

The authenticator app on your old phone is no longer linked to your MYOB software. If you like, you can uninstall the app from your old phone.

1. Log into My Account (myaccount.myob.com).

2. Verify your account using a backup or recovery code.

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   Don't have a backup or recovery code? If you can't verify your account, you'll need to contact us. Visit the contact us page and ask MOCA, our virtual assistant, to get you back up and running. If MOCA can't help, you'll be guided to our other support options, including live chat.

3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   
4. Verify your account as follows:
   1. Click Don't have your code? Try another way.

   2. Click Email me a recovery code.

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      Don't see any of these options? You won't be able to set up 2FA on your new phone yourself. Visit the contact us page and ask MOCA, our virtual assistant, to get you back up and running. If MOCA can't help, you'll be guided to our other support options, including live chat.

   When you receive your recovery email
   
5. Follow the steps in the email to sign in.
6. Click I have a new phone and I need to set up 2FA.
7. Click Continue to begin setting up your new device.

8. Choose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app.

   UI Expand
   title Android & Apple devices
   Open the Google Play or App Store app on your phone. Search for "Google Authenticator" and look for this icon: Download and install Google Authenticator onto your phone.

   UI Expand
   title Windows mobile devices
   Open the Windows Store app on your phone (or tap here). Search for Microsoft Authenticator and look for this icon: Download and install the application onto your phone.

9. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

   UI Expand
   title Link the authenticator app to your MYOB account
   Click Get started.  Re-enter your password and click Sign in. Choose Mobile app then click Next. Choose your operating system, then click OK I've downloaded the app. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue. Click Download 10 backup codes, and save the file somewhere safe. These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes. Click Finish and sign in. What happens now? From now on, when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days. The app on your old phone will no longer be linked to your MYOB software.

(Selected users only) I want to set up SMS 2FA on a new phone

We're excited to be gradually rolling out SMS 2FA, but you'll only be able to set it up if you're prompted to do so.

If you've set up SMS 2FA and you need to change the phone number where your SMS messages are sent to and you still have your old phone, do the following.

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   

4. Click Change 2FA. MYOB sends a 6-digit code to your old phone.
   

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   If you don't have your old phone, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

5. Enter the code on the Verify your identity page.

6. Click Verify code. If the code is invalid, check that you've entered the code correctly.

7. As we're still going to be using SMS 2FA, but on a new phone, click SMS on the Keep your account safe page.
   
8. Enter the number of your new phone.
9. Click Continue. MYOB sends a 6-digit code to your new phone.
10. Enter the code on the Verify your identity page.

11. Click Verify code. If the code is invalid, check that you've entered the code correctly.

12. On the Save a recovery code page, click Copy code and save your recovery code somewhere other than your phone. You can use this code to log in when you don't have your phone.
13. Select I've saved a copy of this code.
14. Click Continue. The Account security page reappears. From now on, when you sign in you'll be asked to enter an authentication code sent via SMS to your new phone.