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| App-based 2FA only If you don't have access to your 2FA device to get an authentication code, you you can use a backup recovery code instead (formerly called backup codes). Each backup recovery code can only be used once. UI Text Box |
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| Not using app-based 2FA? If you can't get into your account, we're here to help. Grab your account details and contact us. |
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| manage | manage | Downloading, printing or regenerating your backup codesWhen you first switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes From here you can: download or print your remaining backup codes regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost themChanges to backup codesIn recent months, we've been rolling out a number of changes to our MYOB login and 2FA pages. These changes deliver a new design, improved login experience and upgraded security measures that will make logging in and managing your account security easier than ever. You'll get more security options, like the ability to get 2FA codes sent by SMS, and the ability to manage 2FA in My Account. Find out more about improved security. As a result of these changes, your old backup codes aren't compatible with the new 2FA. You'll need to generate a new single recovery code and use this code, if you need to, when completing two-factor authentication. If you ever use your recovery code, you'll automatically receive a new one during the signin process. Generating a new recovery codeTo generate a new recovery code, you'll need to change your 2FA method in My Account. Signing in with backup codesImage Removed | If you want, you can change your 2FA method to the same as you previously had. For example, if you previously had SMS 2FA set up, you could set it up again with the same phone number. |
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title | Signing in using a backup code |
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| Signing in using a backup code- Sign in to your MYOB account.
Image Removed A screen appears asking for an authentication code. Click Try a different way to verify your account. Image RemovedClick Use one of your backup codes. Image RemovedEnter your backup code in the backup code field. The backup code you used to sign in can't be used again. Image Removed Click Sign in, and you're done.
How to generate a recovery code |
| How to generate a recovery code- Log into My Account (myaccount.myob.com).
- Verify your account using the verification code from your old device or by using a backup code.
- Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Click Change 2FA. Image Added Then, follow the steps below to set up app a new 2FA method. Re-enter your password and click Sign in. - If prompted, enter and verify the authentication code from your current email 2FA.
- Click Continue.
- Click either Authenticator app, SMS or Use email instead.
- Follow the prompts to set up your new 2FA method.
When prompted, click Copy code to copy the recovery code and save it somewhere safe. Image Added
Used your last backup code? generating a new set. See Managing your backup codes. | UI Expand |
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title | I've entered the wrong backup code |
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| I've entered the wrong backup codeIf you enter an incorrect backup code, you'll get the following error message: Image RemovedHere's some things you can check to get past it. Have you: made a mistake when typing in the code? Check the code in your 2FA app or email and try entering it again. copied and pasted a code you've previously used. To get a set of backup codes you haven't yet used, go to https://my.account.myob.com/backupcodes, sign in and click Print remaining backup codes. entered the wrong code too many times? If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again. entered a backup code for another account? If you use more than one 2FA app, have more than one account in your 2FA app or you use more than one MYOB product, it's easy to enter the wrong code for your MYOB software. To check this, make sure the email address in the backup code file you downloaded matches the email address of your MYOB login email:
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title | Don't have backup codes, or they don't work? |
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| Don't have backup codes, or they donusing a trusted password manager, like 1Password, to store your recovery code safely. See 'Tips for keeping your recovery code safe', below. |
- Click I've saved a copy of this code.
- Click Continue.
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Tips for keeping your recovery code safe- Securely store your recovery code – use a password manager, like 1Password or bitwarden, to keep your recovery code safe
- Never share your recovery code with others – if another user requires a recovery code, they'll have to generate it themselves following the steps above
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title | Using your recovery code |
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| Use the recovery code to complete two-factor authentication when you don't have your 2FA device. You can only use the recovery code once but when you enter it, you you'll be prompted to save a new recovery code. - Sign in to MYOB as you normally would.
- On the Verify your identity page, click Try another method.
Image Added - Click Recovery code.
- Enter your recovery code and click Sign in.
On the Save a recovery code page, click Copy code to copy a new recovery code and save it somewhere safe. UI Text Box |
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| We recommend using a trusted password manager, like 1Password, to store your recovery code safely. See 'Tips for keeping your recovery code safe', above. |
- Click I've saved a copy of this code.
- Click Continue to sign in to MYOB.
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Don't have a recovery code, or it doesn't work?If you don't have access to your backup codesrecovery code, or you've tried signing in using a backup recovery code, have had issues and none of the above tips have helped, call our support team visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat, and our team will get you back up and running (have your account details on hand) :.
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