Changing or cancelling your subscription To change your MYOB Essentials product (upgrade or downgrade) or change your credit card details see Viewing and editing subscription details and payment details.To cancel your subscription or change any details other than the credit card you use to pay for MYOB Essentials, give us If you'd like to cancel your subscription, you can: Start the process online - Sign in to my.myob (Australia | New Zealand) using your MYOB account details.
Select My Products from the My Products menu. A list of all your MYOB products appears. Expand the product you want to view, then click the Request Cancellation button. The Cancellation call back request form appears. Complete the form, then click Submit call back request.
You'll receive a call within 5 business days from the MYOB team regarding the request. Give us a call As there are a few things we need to turn off at our end, you can give our support team a call and we'll be happy to help. Calling from overseas? Call +61 1300 555 111 Before you go...Before you cancel your subscription, save whatever MYOB Essentials data you need to retain by producing reports. The reports you'll need to run depend on the data you want to retain. If you're not sure what you should keep, check with an accounting advisor or ask the experts on the community forum. At a minimum you'll likely want the General ledger detail report as well as your Balance Sheet. You'll find all reports on the Reports menu. You should also download copies of any documents you have in your In tray. |