How do I cancel my MYOB Essentials subscription?

There are a couple of ways you can do this. You can:

Start the process online

1. Sign in to my.myob (Australia | New Zealand) using your MYOB account details.

2. Select My Products from the My Products menu. A list of all your MYOB products appears.

3. Expand the product you want to view, then click the Request Cancellation button. The Cancellation call back request form appears.

4. Complete the form, then click Submit call back request.

You'll receive a call within 5 business days from the MYOB team regarding the request.

Give us a call

As there are a few things we need to turn off at our end, you can give our support team a call and we'll be happy to help.

• Australia - 1300 555 111 | Monday to Friday 7am to 5pm (Melbourne time)

• New Zealand - 0800 606 962 | Monday to Friday 9am to 7pm (New Zealand time)

Calling from overseas? Call +61 1300 555 111

Before you go...

Before you cancel your subscription, save whatever MYOB Essentials data you need to retain by producing reports. The reports you'll need to run depend on the data you want to retain. If you're not sure what you should keep, check with an accounting advisor or ask the experts on the community forum. At a minimum you'll likely want the General ledger detail report as well as your Balance Sheet. You'll find all reports on the Reports menu.

You should also:

• download copies of any documents you have in your In tray, and
• if you're in Australia, finalise your Single Touch Payroll information. This ensures the ATO are notified that you'll no longer be submitting payroll information from MYOB Essentials.

How do I view my subscription invoices? 

Your paid subscription invoices are available on my.MYOB. Log in at my.myob.com.au (Australia) or my.myob.co.nz (New Zealand) using your MYOB Essentials email address and password.

Once you're logged in, go to the My Account menu and choose Invoices.

When is my next MYOB Essentials subscription payment due? 

Unless you've arranged a different date with MYOB, your subscription payments are due on the 1st of the month.

How long do I have to extract my data after I cancel my MYOB Essentials subscription?

You will have 60 days from the effective date of termination to extract your data from MYOB Essentials, after which time you and other users will have no further access to MYOB Essentials or your data. 

For more information, refer to the MYOB Essentials Terms of Use: Australia | New Zealand.

Before you go...

Before you cancel your subscription, save whatever MYOB Essentials data you need to retain by producing reports. The reports you'll need to run depend on the data you want to retain. If you're not sure what you should keep, check with an accounting advisor or ask the experts on the community forum. At a minimum you'll likely want the General ledger detail report as well as your Balance Sheet. You'll find all reports on the Reports menu.

You should also:

• download copies of any documents you have in your In tray, and
• if you're in Australia, finalise your Single Touch Payroll information. This ensures the ATO are notified that you'll no longer be submitting payroll information from MYOB Essentials.