How satisfied are you with our online help?*
Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
Subscribing to MYOB Essentials lets you continue using it after your free 30-day trial expires.
How much does it cost?
The first 30 days are free - even if you subscribe immediately. For pricing details of an MYOB Essentials subscription, check our website.
- In MYOB Essentials, click your business name and choose Subscription details. The Subscription details page appears.
Under Subscribe now, choose which MYOB Essentials product best suits your needs, and click Subscribe.
Want to learn more about a product? Click Find out more to learn more about a product's features and benefits.
- Follow the prompts to enter and confirm your credit card details and subscribe to MYOB Essentials. The Subscription details page reappears and you're done!
Changing your subscription
To change your MYOB Essentials product (upgrade or downgrade) or change your credit card details see Viewing and editing subscription details and payment details.
How do I cancel my MYOB Essentials subscription?
If you'd like to cancel your subscription, you can either:
Start the process online
- Sign in to my.myob (Australia | New Zealand) using your MYOB account details.
Select My Products from the My Products menu. A list of all your MYOB products appears.
Expand the product you want to view, then click the Request Cancellation button. The Cancellation call back request form appears.
Complete the form, then click Submit call back request.
You'll receive a call within 5 business days from the MYOB team regarding the request.
Or, give us a call
Get in touch with our support team and we'll be happy to help.
Australia - 1300 555 111 | Monday to Friday 7am to 5pm (Melbourne time)
New Zealand - 0800 606 962 | Monday to Friday 9am to 7pm (New Zealand time)
Calling from overseas? Call +61 3 9045 4400
Before you go...
Before you cancel your subscription, save whatever MYOB Essentials data you need to retain by producing reports. The reports you'll need to run depend on the data you want to retain. If you're not sure what you should keep, check with an accounting advisor or ask the experts on the community forum. At a minimum you'll likely want the General ledger detail report as well as your Balance Sheet. You'll find all reports on the Reports menu.
You should also download copies of any documents you have in your In tray..
How do I cancel my MYOB Essentials trial?
If you want to stop using your 30-day trial, you don't need to cancel. After the trial period ends, the trial will expire.