ANSWER ID:37494

There is an issue in Apple's latest operating system a known issue with attempting to email directly from AccountEdge to Mac Mail on the latest Mac OS X (El Capitan ) which prevents AccountEdge attachments from attaching to emails sent through Mac Mail.

We've reported this bug to Apple and are awaiting for them to address the issue.

This only occurs in Mac or later). The PDF of the invoice or purchase, etc. will not be attached to the email when sending directly from AccountEdge. This only occurs in Mail and does not occur when sending emails through Outlook.

Workaround

Update AccountEdge to fix this issue

The following AccountEdge versions eliminate this issue:

• AccountEdge Pro/Network Edition v15 (and newer)
• AccountEdge Basic v4 (and newer)

If you're using an earlier AccountEdge version and have a current support subscription, you're entitled to an update. Check for updates by going to the AccountEdge menu and choosing Check for updates.

If no update is available

You're probably using an older AccountEdge version. 

Getting an error when updating?

The following error can occur if the AccountEdge application has been renamed:

Image Added

To fix this error, rename your AccountEdge application (in the Applications folder) as follows:

After renaming the application, install the update via the AccountEdge Help menu > Check for Updates.