ANSWER ID:35199Some people have reported that after installing Payroll , their computer freezes or displays a blue screen when trying they try to use a Microsoft Office program. If this occurshappens, it means there are corrupt or missing fonts on your computer. Microsoft Office relies on specific fonts for operation, so if one of these fonts is missing or corrupt it s possible that your computer may generate errors or crash.This issue is resolved by reinstalling the . To fix this issue, follow the steps below to download and reinstall the Arial fonts on your computer. The These steps below utilise use the built-in file extractor that comes with Windows. If you use a 3rd party file extractor (such as WinZip) refer to the help documentation for that software for information on extracting the contents of a ZIP file. | UI Expand |
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| title | Reinstalling the Arial fonts |
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| Right - click herethe link below and select "Save target as " (this option may also be known as "or Save file as " depending on your web browser) to download , and save the file ArialFonts. zip and choose to save the file to zop to your Desktop. This file is a compressed ZIP file which contains the Arial fonts in a single folder.
RightDownload Arial On your desktop, right-click the downloaded file and choose click Extract All. You will be prompted to specify where you want to extract the files. Note: | UI Text Box |
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| If you have installed a |
3rd third party file extractor, such as WinZip, you will need to refer to the help documentation for that software for information on extracting the contents of a ZIP file. |
Click Browse and select the Desktop for the location to extract the contents of the ZIP file. This will place a folder called Arial Fonts onto your Desktop. - Double-click the Arial Fonts folder. The contents of the folder will be displayed (11 font files).
- Go to the Organize menu and choose Select all . Alternatively, you can simultaneously press the Ctrl and A keys on your keyboard to select all the font files.Rightof the files, then right-click the selected font files and choose Install.
 - If a message is displayed about replacing an existing font, select the option Do this for all current items, then click Yes.
 - Once all the fonts have installedfinished installing, restart your computer.
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| | After completing the above steps, you can delete the Arial Fonts folder and the ArialFonts.zip file you downloaded from the support note , as these are no longer required. |
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