HTML Wrap | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Depending on your bank, and the authorisation method you choose, you might also need access to the account's online banking system. Note that the first bank feed you receive will have transactions dated from when your bank feed was approved. Any transactions that occurred while you were waiting for the bank feed to be set up won’t be included. If you want to import and reconcile transactions dated before your bank feed approval date, you can import bank and credit card statements for those transactionsquickly bring your bank transactions into MYOB Essentials by importing bank and credit card statements.
Applying for a bank feed There are three steps to applying for a bank feed:
Once you’ve completed your application, your bank transactions will start appearing in MYOB Essentials within 10 business days. You can track the status of your application on the Manage bank feeds page. For details of what each status means, see Tracking the status of your bank feed application. What you’ll need Before you start setting up a bank feed, you’ll need access to a few things:
Read the Terms of Use and select the option if you agree with them. Click Apply for bank feed. Copy the MYOB bank feed reference number that’s displayed on your screen. You’ll need this number when authorising the bank feed in your online banking system. Authorise the bank feed Click Go to online banking. Your browser opens the ANZ online banking instructions for activating bank feeds. Log in to your ANZ internet banking account. Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for. In Australia, go to the Profile page and click Activate bank feeds. If this option isn't shown, contact ANZ to update your profile. In New Zealand, go to Your Settings and click Connect to an accounting provider. In the dropdown list, choose MYOB. Enter the MYOB bank feed reference number that you copied from MYOB Essentials in the Bank Authorisation Code field. Read the terms and conditions. If you agree, select the Authority to Disclose Information checkbox. In the Select column, choose which accounts you want to activate bank feeds for. When you're done, click Send request. A message appears confirming that you've applied for the bank feed. When the bank feed is ready, the bank feed will appear in the list on your Manage bank feeds page, and you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
UI Expand |
Anchor | westpac | westpac | Follow these steps if you’re setting up a bank feed for an account with Westpac. You'll also need to be able to access the online banking system for this account. Apply for the bank feed
UI Expand |
Anchor | ASB | ASB | Follow these steps if you’re setting up a bank feed for an ASB FastNet Classic or ASB FastNet Business account. You'll also need to be able to access the online banking facility for this account. Apply for the bank feed In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears. Click Set up bank feed. Choose whether you want to set up a bank feed for a bank account or credit card, then select ASB from the list of banks and financial institutions. In the Application method section, choose Online through my bank. Read the Terms of Use and select the option if you agree with them. Click Apply for bank feed. Copy the MYOB bank feed reference number that’s displayed on your screen. You’ll need this number when authorising the bank feed in your online banking system. Authorise the bank feed Click Go to online banking. Your browser opens the ASB FastNet online banking login page in a new tab. Log in toyour ASB FastNet online banking account. Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for. If you're setting up bank feeds for an ASB FastNet Classic account: In the My Settings menu,select Accounting Set Up.In the Accounting Software dropdown list, select MYOB. In the MYOB Authorisation Code field, enter the MYOB bank feed reference number that you copied from MYOB Essentials . In the list of accounts, click the checkboxes to select the accounts you want to set up bank feeds for. If you want to include historical transactions in your bank feed, you can click in the Starting From column and use the calendar icon to choose a starting date. This date can be up to 12 months ago. Read the terms and conditions. If you agree, select the checkbox and click Continue. A confirmation message appears and the status of the bank feed changes to Active. If you're setting up bank feeds for an ASB FastNet Business account:
When the bank feed is ready, the bank feed will appear in the list on your Manage bank feeds page, and you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account .
UI Expand |
Apply for a bank feed (other financial institutions)
Anchor | Apply | Apply | Apply for the bank feedIn MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears. Click Set up bank feed. Choose whether you want to set up a bank feed for a bank account or credit card, then select the bank or financial institution the account or card belongs to. If you’re setting up a bank feed for a bank account, enter the Account Holder Name, BSB and Account Number. If you’re setting up a bank feed for a credit card, enter the Name on card and the Last 4 digits of the card number. Read the Terms of Use and select the option if you agree with them. Click Apply for bank feeds. If you're applying for a bank feed for an Australian Westpac bank account (not credit card), click Done. Your application is complete and your transactions will start appearing in MYOB Essentials within 10 business days. Keep an eye on the status of your application on the Manage bank feeds page. When your bank feed becomes active, link it to an MYOB Essentials account. See Link your bank feed to an MYOB Essentials account. You don't need to do the rest of the steps in this procedure. For other applications, click Print application form. Depending on your computer’s settings, the form will either appear in a new tab, where you can save or print it, or a popup will appear, asking whether you want to save or print the form. To complete the authorisation process, follow the procedure in Authorise the bank feed. Anchor | authorisepaper | authorisepaper | Authorise the bank feedPrint the form. If you’re setting up a bank feed for a credit card, fill in the remaining digits of the credit card number. Have the form signed and dated by the authorised signatory for the bank account you’re setting up a bank feed for. For accounts other than credit cards, scan and email the form to bankfeedloads@myob.com. Once the authorisation form is received, MYOB will forward the information to your bank or financial institution. You can check on the status of your application on the Manage bank feeds page. It can take up to 10 business days for your bank feed to become ready. For more details about the statuses shown in this window, see Tracking the status of your bank feed application. When the bank feed is ready, you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account. Link your bank feed to an MYOB Essentials account Once you've applied for the bank feed, you can choose which one of your MYOB Essentials accounts you want the transactions to appear in.
UI Expand |
Anchor | link | link |
Anchor | Tracking | Tracking | Tracking the status of your bank feed applicationOn the Manage bank feeds page, you can see a list of all your current bank feeds, along with the account details, and the status of each bank feed. When you apply for a bank feed, the status field will show what stage your application is at, whether there has been a problem with your application, and whether you need to do anything. Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, contact bankfeeds@myob.com.
UI Expand |
What does my bank feed’s status mean? The possible statuses of your bank feeds are listed in the following table, along with what you need to do. Status What it means What you need to do Account Closed The bank informed us the account has been closed If you were issued a replacement card (for credit cards) or have a different account, you'll need to submit a new bank feed application Account Holder to Contact Bank There is an issue with your application Contact your branch manager or account manager Account Type Not Supported There are certain types of accounts that banks do not have a bank feed service for & this is one of them. Submit a new bank feed application for a different account Account Type Required The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link Active – Awaiting Transactions Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it No action required because the bank feed is already active. When you next use the account the transaction will come through the bank feed Already Loaded You have already applied for this account on a different application and we have already processed it Email bankfeeds@myob.com with the bank account details, serial number & company data file number of the file you want the bank feed to go to Application Form Not Signed We have received the application form without a signature Reprint and send the completed and signed form. See 'Reprinting the authorisation form' below Awaiting Application Form We have not yet received the application form Reprint may be required (see above) Completed bank account forms need to be emailed to bankfeedloads@myob.com Completed credit card forms need to be posted to the reply paid address listed at the top of the form. Awaiting Bank We have received and processed the application and sent it to the bank. We are now waiting on the bank to process the application and activate the bank feed No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it Bank Feed Ready The bank feed has been activated and is feeding through transactions No action required Bank Rejected Signature The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign If the signature doesn't match, go to your bank and update it. You'll need to resend the form after updating your signature. See 'Reprinting the authorisation form' below. If multiple signatures are required you'll need to reprint theBankfeedsauthorisation form and make sure all required people sign the form (one signature under the other is fine). See 'Reprinting the authorisation form' below Bank Requires Signature Update The bank does not have your signature on file Go to your bank and register your signature. Then resubmit your bank feed application. See 'Reprinting the authorisation form' below Billing Account Number Required You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead You'll first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number'). It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See 'Reprinting the authorisation form' below. Cancelled This bank feed is cancelled No action required. If you want the bank feed reinstated you'll need to reapply. If you encounter any issues please contact bankfeeds@myob.com with your serial number and a description of the issue. Hand-Written Amendments There was handwriting on the form where there shouldn’t have been. Banks are very strict with the form and will not accept any changes to the pre-printed information on the form. For example, the account name or number has been crossed out and a different name or number has been written Reprint and resubmit the application form without amendments. See 'Reprinting the authorisation form' below. Invalid Account Name The bank has rejected this application because the account name is wrong You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' below. If you're sure the account name is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank Invalid Account Number The bank has rejected this application because the account number is wrong You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' below. If you're sure the account number is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank Loaded With Another Provider The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See 'Reprinting the authorisation form' below. Member Number & Account Type Required The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link Member Number Required The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link Missing Full Card Number The credit card application form only has the last 4 digits pre-printed on it. There are 12 empty boxes preceding those last 4 digits where you need to write the first 12 digits. These are empty or incomplete Resubmit the application form and ensure all numbers are provided. See 'Reprinting the authorisation form' below No Longer Receiving Data The bank has advised this account is no longer transacting (most likely closed) No action required. However, if the account still active you can send a copy of the account statement showing recent activity to:bankfeeds@myob.com Primary Account Number Required There's more than one credit card on the account/statement. You have applied using the number on the card, but the bank wants the primary account number Reapply using the primary account number. See 'Reprinting the authorisation form' below Processing Application We have received the application form and sent it to the bank for processing. No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it Receiving Feeds With A Different Account Name The account is already active but with a different account name Email bankfeeds@myob.com with your serial number and company file ID and we'll help resolve the issue. Signature Not Matching At Bank The signature on the application form is not the same one that the bank has on file for this account Update your signature with your bank and/or resubmit the application with the signature that is on file at your bank. See 'Reprinting the authorisation form' below Wet Signature Not Received The signature provided on the application has not been signed by hand, but rather a digital printed (or stamped) signature. Banks will reject these. Resubmit your application and ensure the signature is physically signed Anchor | Reprint | Reprint | Reprinting the authorisation formIn some cases, if your application has been declined, you might need to reprint your authorisation form, sign it, and send it to MYOB again.
HTML |
|