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ANSWER ID:9227

Images not missing but distorted? See Images distorted in PDFs when using Windows 8 or 10.

Images won't appear in your forms if the image's file size is too big or it's the wrong format.

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You can check an image's file size and format by rightRight-clicking the image file and choosing choose Properties. The displayed window shows you the file size (this needs to be 200KB or smaller) and the file format, for example .bmp BMP or JPG.jpg

See it in action (click to enlarge)

The following file formats can be used in AccountRight forms:

.bmp

.jpg

.jpeg

.emf

.gif

.png

.tif

.wmf

.ico

For more information about working with images in your forms, see Images in customised forms.

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QuickTime security vulnerabilities

AccountRight v19 previously used QuickTime to display images in saved and emailed forms. Security vulnerabilities have been identified in QuickTime on Windows computers, so it's recommended you don't install QuickTime. For all the details on this issue and what you can do, see our community forum.

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Images in customised forms

Images distorted in PDFs when using Windows 8 or 10

Customising forms (Australia)

Customising forms (New Zealand)

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Versions Compared

Old Version 18

New Version 19

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ANSWER ID:9227

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