You can use a backup code instead of an authentication code if App-based 2FA only
If you don't have access to your 2FA device or email accountto get an authentication code, you can use a backup code instead. Each backup code can only be used once, and you need to get them in advance.Download your backup codes when you first set up 2FA, or later by signing in to the Security Centre and clicking Display backup codes..
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Using email 2FA?
If you don't have access to your emails, you'll need to call us to recover your account (have your account details on hand):
<p><b>Australia</b> - <a href="tel:1800-620-430">1800 620 430</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>
<p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>
Downloading, printing or regenerating your backup codes
When you first switch to a 2FA authenticator app, you're prompted to download 10 backup codes. You can download or print these codes again by signing into https://my.account.myob.com/backupcodes
From here you can:
download or print your remaining backup codes
regenerate 10 new backup codes. This deactivates your old codes, which is handy if you've lost them.
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Lost your backup codes?
If you're having trouble accessing your account, and don't have your backup codes, you may been locked out. You'll need to call us to recover your account and log back in.
Generate new backup codes before using the last two! You might need these to generate a new set of backup codes, otherwise you'll need to get help with two-factor authentication.
Signing in with backup codes
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Signing in using a backup code
- Sign in to your MYOB account.
A screen appears asking for an authentication code. Click Try a different way to verify your account.
Click Use one of your backup codes.
Enter your backup code in the backup code field. The backup code you used to sign in can't be used again. If it was your last back up code, you can download a new set from the security centre.
Click Sign in, and you're done.
<br><h2><i class="fa fa-comments"></i> FAQs</h2>
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You can generate more backup codes through the Security Centre. Make sure you do this before when you use your last code, as you'll need to be able to sign in
If you're locked out without backup codes, you'll need to call MYOB so we can help you regain access to your account.