Page Comparison - Using your backup codes (v.8 vs v.111) - Account Management

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When 2-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.

That's when your one-time use backup codes come in handy. These codes were generated when you set up 2-factor authentication and allow you to sign in to your MYOB account when you can't access your phoneIf you don't have access to your 2FA device to get an authentication code, you can use a recovery code instead (formerly called backup codes). Each recovery code can only be used once.

Changes to backup codes

In recent months, we've been rolling out a number of changes to our MYOB login and 2FA pages. These changes deliver a new design, improved login experience and upgraded security measures that will make logging in and managing your account security easier than ever. You'll get more security options, like the ability to get 2FA codes sent by SMS, and the ability to manage 2FA in My Account.

Find out more about improved security.

As a result of these changes, your old backup codes aren't compatible with the new 2FA. You'll need to generate a new single recovery code and use this code, if you need to, when completing two-factor authentication. If you ever use your recovery code, you'll automatically receive a new one during the signin process.

Generating a new recovery code

To generate a new recovery code, you'll need to change your 2FA method in My Account.

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Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre.If you want, you can change your 2FA method to the same as you previously had. For example, if you previously had SMS 2FA set up, you could set it up again with the same phone number.

I don't have access to my authenticator app or backup codes - how can I sign in to my account?

If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us.

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title	I don't have access to my authenticator app or backup codes - how can I sign in to my account?

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title	Signing in using a backup code

Signing in using a backup code

Start by signing in to your MYOB account.

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A screen will appear asking for a verification code.

Click Try a different way to verify your account.
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Click Use one of your backup codes.
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Enter your backup code in the backup code field.
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Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer

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<h2><i class="fa fa-comments"></i>  FAQs</h2><br>

How to generate a recovery code

Log into My Account (myaccount.myob.com).
Verify your account using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Click Change 2FA.
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Then, follow the steps below to set up app a new 2FA method.
Re-enter your password and click Sign in.
If prompted, enter and verify the authentication code from your current email 2FA.
Click Continue.
Click either Authenticator app, SMS or Use email instead.
Follow the prompts to set up your new 2FA method.
When prompted, click Copy code to copy the recovery code and save it somewhere safe.
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We recommend using a trusted password manager, like 1Password, to store your recovery code safely. See 'Tips for keeping your recovery code safe', below.
Click I've saved a copy of this code.
Click Continue.

Tips for keeping your recovery code safe

Securely store your recovery code – use a password manager, like 1Password or bitwarden, to keep your recovery code safe
Never share your recovery code with others – if another user requires a recovery code, they'll have to generate it themselves following the steps above

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title	Using your recovery code

Use the recovery code to complete two-factor authentication when you don't have your 2FA device. You can only use the recovery code once but when you enter it, you you'll be prompted to save a new recovery code.

Sign in to MYOB as you normally would.
On the Verify your identity page, click Try another method.
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Click Recovery code.
Enter your recovery code and click Sign in.
On the Save a recovery code page, click Copy code to copy a new recovery code and save it somewhere safe.
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We recommend using a trusted password manager, like 1Password, to store your recovery code safely. See 'Tips for keeping your recovery code safe', above.
Click I've saved a copy of this code.
Click Continue to sign in to MYOB.

Don't have a recovery code, or it doesn't work?

If you don't have access to your recovery code, or you've tried signing in using a recovery code, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat, and our team will get you back up and running (have your account details on hand).

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