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ANSWER ID:9227

Images won't appear in your forms if:

  • you're using an older AccountRight version, or
  • the image's file size is too big or it's the wrong format.

If an image is appearing but it's distorted, see Images distorted in PDFs when using Windows 8 or 10.

 

UI Expand
titleCheck your AccountRight version

Older versions of AccountRight v19 relied on Apple QuickTime to display images in forms. Security vulnerabilities have been identified in QuickTime on Windows computers, so it's recommended you don't install QuickTime. For all the details on this issue and what you can do, see our community forum.

AccountRight versions which don't need Quicktime for images:

and
  • AccountRight v19.8.1 and later (New Zealand)
do not require QuickTime to display images in forms

Grab your AccountRight serial number and check your upgrade options.

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titleCheck image size and format

Right-click the image file and choose Properties. The displayed window shows you the file size (this needs to be 200KB or smaller) and the file format, for example BMP or JPG.

See it in action (click to enlarge)


The following file formats can be used in AccountRight forms:

.bmp

.jpg

.jpeg

.emf

.gif

.png

.tif

.wmf

.ico 


For more information about working with images in your forms, see Images in customised forms.
Images still not displaying? You might need to update AccountRight. See the note at the top of this page about AccountRight v19 and Quicktime.
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titleRelated topics
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Images in customised forms

Images distorted in PDFs when using Windows 8 or 10

Customising forms (Australia)

Customising forms (New Zealand)