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Are you an accountant or bookkeeper? See Two-factor authentication for accountants and bookkeepers for more information on how 2FA could work for you and your practice.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

What phones work with two-factor authentication?

MYOB's two-factor authentication works with any iOS, Windows and Android smartphone.

Don't have a smartphone? Soon you'll be able to use 2FA with an email account. We'll let you know when this option is available.

What if I don't have my phone with me or my phone is lost? 

If you've misplaced your phone, you can still sign in with two-factor authentication using a one time use backup code.

Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup process.

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please see Recovering your account.

Because most authenticator apps can only be installed on one device, using shared logins creates a problem when multiple people need access to the app.

Ideally, everyone should have their own unique log in details. If you’re using a shared login, you should think about moving to unique logins.

If unique logins aren’t possible, you have three options:

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.

If your team using their private phones for 2FA is a problem, there are a few options to consider.

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.

What if more than one person needs access to my account (e.g., accountant)?

Two-factor authentication (2FA) is specific to your user account, not your file or business. By you enabling 2FA for your log in, it will not impact other users accessing your file. Each person can choose to opt-in to 2FA for their account. For more information, see Two-factor authentication for accountants and bookkeepers.

Why do I need to install an app to use two-factor authentication? Can my verification code be messaged to me instead?

2FA will be mandatory soon, and we'll be releasing an email 2FA option to make it easier for users who can't use an authenticator app.

For the moment though, MYOB's method of two-factor authentication requires an authenticator app. Without the app, two-factor authentication cannot be enabled for your account.

We use an authenticator app instead of SMS because authenticator apps can generate a 2FA verification code without mobile network coverage, so you can access your MYOB account anywhere, anytime.

You can use any authenticator that is TOTP compliant; but we recommend using either of these authenticator apps:

• Google Authenticator
• Windows Authenticator
• Authy

Do I need mobile network coverage on my phone to access the authenticator app?

No, you do not need mobile coverage on your phone to access the authenticator app.

What happens if I get a new phone or mobile number? 

Because the authentication app is tied to the phone it's installed on, if you change your number but use the same phone, 2FA won't be affected.

But if you change phones, you'll no longer be able to access your verification codes until you enable 2FA on your new device.

First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes. If you can't access your phone or backup codes, please see Recovering your account.

Can I turn off two-factor authentication? 

Yes, but 2FA will be mandatory soon. See Turning off two-factor authentication. 

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