I'm getting an error when I enter my code
There are a few possible causes for this. You're locked out If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again. Code typo You may have typed in the code incorrectly. Check that you're typing the code correctly and try again. Wrong code If you use more than one 2FA app, or if you have more than one account in your 2FA app, it's easy to open the wrong one when you're looking for your MYOB code. Check that you have the correct app and account and try again. Expired code 2FA codes are time sensitive. If you're using an app, your code will refresh after 30 seconds. Make sure you're using the latest code. If you're using email 2FA, your code will expire after 20 minutes. If your code expires, just start the sign in process again and you'll get a new code email automatically. If your emails aren't coming through, or are taking too long, see I'm not receiving my 2FA emails above Out of sync time zone 2FA codes are time-sensitive. If the time zone on your device is out of sync, your code will be out of sync as well. Your device should have an option to automatically sync the date and time. Instructions for syncing your Apple device . Instructions for syncing Google Authenticator on an Android device . Any other device - see your device user guide for instructions. |