To switch from email to app 2FA

1. Go to my.account.Log into My Account (myaccount.myob.com and log in with your MYOB account details).
2. Verify your account by entering the emailed authentication code and clicking Sign in.using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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4. Click Change 2FA. Then, follow the steps below to set up app 2FA.

5. Re-enter your password and click Sign in.

6. If prompted, enter and verify the authentication code from your current email 2FA.
7. Click Continue.
8. Click Authenticator app.

9. Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
   You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.

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   title Android & Apple devices
   Open the Google Play or App Store app on your phone. Search for "Google Authenticator" and look for this icon: Image RemovedImage Added Download and install Google Authenticator onto your phone.

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   title Windows mobile devices
   Open the Windows Store app on your phone (or tap here). Search for Microsoft Authenticator and look for this icon: Download and install the application onto your phone.

   Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

To switch from app to email 2FA

1. Go to my.account.Log into My Account (myaccount.myob.com/personal and log in with your MYOB account details and current app 2FA method. If you can't sign in, follow the prompts to see your options.Click on the Switch to email authentication option.
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2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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4. Click Change 2FA. Then, follow the steps below to set up email 2FA.

5. You will now be prompted to confirm your current login details.
6. Re-enter your password and click Sign in.Image Removed
7. Enter the authentication code from your current 2FA app and click Sign in.Image Removed
8. You will now be emailed an authentication code, enter the code and click Sign in.
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From now on, when you sign in you'll be asked to enter an authentication code from your email inbox. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days .

To switch to SMS 2FA

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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4. Click Change 2FA.

5. Click SMS.
6. Enter your phone number and click Continue. MYOB sends a 6-digit code to your phone via SMS.
7. In the Verify your identity page, enter the 6-digit code and click Verify code.
8. On the Save a recovery code page, click Copy code to save your recovery code.
9. Click I've saved a copy of this code and then click Continue.
10. (Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
11. Once you've completed switching your device, the Account security page appears with your updated 2FA settings.