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https://help.myob.com/wiki/x/srLMAQ
ANSWER ID:9229
The error "Cannot load "MAPI32.dll". Please install MAPI" means a required component (MAPI) is missing from your computer.
![](/wiki/download/attachments/10226212/MAPI32%20error.PNG?version=1&modificationDate=1445592963000&api=v2)
Solution
We've provided a MAPI Fixit Tool below to replace the missing component. Complete the following steps on the computer you send emails from:
- Close AccountRight.
- Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
- Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
- Double-click the file CheckMAPI.VBS to open the tool.
If this warning appears, click Yes, open this file.
![](/wiki/download/attachments/10226212/winzip.png?version=1&modificationDate=1485860051000&api=v2)
If prompted to run as Administrator, click Yes.
![](/wiki/download/attachments/10226212/Run%20as%20admin.png?version=1&modificationDate=1521450422000&api=v2)
- Follow the on-screen prompts to run the tool and fix your issue.
If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings.