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Am I in the right place?
You work with bank transactions in a few places across MYOB Business. To make sure you're seeing the full, updated list of all transactions that have come in on your bank feed, go to Banking > Bank transactions. This will always be the most up-to-date place where you can see your bank transactions.
Check the filters aren't hiding transactions
The filters at the top of the Bank transactions page might remember the last settings you had in the filters. If you've filtered it to show a particular date range, it might be hiding the latest transactions.
To make sure you're seeing the most current transactions from your bank feed, click Reset.
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Make sure the bank feed is still active
If there's an issue with your bank feed, it might prevent transactions showing up in MYOB Business. To make sure your bank feed is working, go to Banking > Manage banks feeds and check if the status is Active.
If the status is Cancelled, you can reapply for a bank feed by setting it up again.
If the status is something other than Active or Cancelled, there may be an issue, and you'll need to log in to My Account and click Contact Support.
Check that the transaction is showing up in your online banking statement
Sometimes transactions take time to be processed by your bank. If your bank hasn't processed the transaction, it won't be included in your bank feed and won't appear in MYOB Business.
Log in to your online banking portal and make sure the transaction shows up in your account. If you can't see the transaction in your online banking statement, and you're expecting it to be there, you'll need to follow up with your bank. Once it appears in your bank account, it should come through in your next bank feed update.
Wait for the transaction to come through
If it's still not showing up, contact us.
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