ANSWER ID:9323

Index errors, such as this example, can occur if AccountRight terminates abruptly. An unexpected power cut or turning your computer off without closing AccountRight can cause Index errors.

Whenever AccountRight encounters an error, the first thing you should do is check your company file for errors by optimising and verifying your file (File > Optimise Company File and File > Verify Company File). You can also run the optimisation assistant from your Windows Start menu.

1. Click the Windows Start button and choose All apps or All Programs.
2. Select your AccountRight product from the menu then choose MYOB Optimisation Assistant. Depending on your AccountRight version, you might find this option under MYOB Tools.
3. Follow the on-screen instructions.

For more information on checking your company file for errors, see the AccountRight help (Australia | New Zealand).

Possible solutions to this error

• Check for Windows updates to see if there's any Important or Optional updates that need to be installed (this might also identify updated display drivers).
• Restore your most recent backup. The error may be due to a recent corruption in your company file. By restoring your most recent backup, the error may be resolved. Unfortunately this means you will need to re-enter all transactions since the backup was created. For details on restoring backups, see the AccountRight help (Australia | New Zealand).

If the error persists

Your company file might need repair. Check our website for more information on this service (Australia | New Zealand).