ANSWER ID:33763

This support note explains how to uninstall RetailManager and reinstall the same, or a newer, RetailManager version.

 

 

Back up your files

There are 4 tasks in this section:

Create the RMSAFETY folder

Back up your shopfronts

Back up your custom settings

Back up your custom bar code files

Create the RMSAFETY folder

1. Right-click the Windows Start button and choose Explore (or Open Windows Explorer). The Windows Explorer window appears. The window has two sections-a left pane and a right pane.
2. In the left pane of Windows Explorer, click the icon of the disk drive on which you previously installed MYOB RetailManager (usually the C: drive). A list of folders is displayed in the right pane. If you already have an RMSAFETY folder, go to 'Back up your shopfronts'.
3. Right-click in the right pane of Windows Explorer, choose New, and then choose Folder. A new folder is created in the right pane.
4. Type RMSAFETY as the name of the new folder and then press ENTER.

Back up your shopfronts

1. Start your previous version of RetailManager.
2. Go to the File menu and choose Configuration. A message appears asking if you want to close your current shopfront.
3. Click Yes. The Shopfront Configuration window appears.
4. Click the Maintenance tab.
5. Select the shopfront to be backed up and click Backup. The Save As window appears.
6. Click the Save in list. Locate and open the RMSAFETY folder.
7. If you have:
   • only one shopfront to back up, accept the file name and click Save (or OK).
   • more than one shopfront to back up, type in a different file name and click Save (or OK). A message appears informing you that the backup was successful.
8. Click OK.
9. Repeat step 5 - 8 for each shopfront you have.
10. Close the Shopfront Configuration window. The About MYOB RetailManager window appears.
11. Click OK and close RetailManager.

Back up your custom settings

1. In Windows Explorer, open the folder in which your current version of MYOB RetailManager is installed (usually C:\RetailM).
2. Right-click the config.mdb file and choose Copy.
3. In the left pane of Windows Explorer, right-click the RMSAFETY folder and choose Paste. You should now have two files in the RMSAFETY folder: config.mdb and the RetailManager backup zip file.

Back up your custom bar code files

If you have created customised bar codes, you will have a customlabel.def file in the folder in which MYOB RetailManager is installed (usually C:\RetailM). Copy this file from the RetailManager folder to your newly created RMSAFETY folder.

Uninstall your previous version of RetailManager

You must uninstall your current version of RetailManager before you install the new version. You can use one of the two methods described in this section. We recommend you use Method 1. To use this method, you should have the original installation CD that came with your previous version of MYOB RetailManager. If you cannot locate the CD, uninstall RetailManager using Method 2.

To uninstall RetailManager

1. Display the list of programs installed on your computer.
   • In Windows 8: Right-click the Windows Start button nd choose Programs and Features.
   • In Windows Vista/Windows 7: Click Start and then choose Control Panel. Double-click the Programs and Features icon. The Programs and Features window appears.
   • In Windows XP: Click Start and then choose Control Panel. Double-click the Add or Remove Programs icon. The Add or Remove Programs window appears.
2. From the list of installed programs, select MYOB RetailManager vx.x (where vx.x is the version number of your RetailManager software).
   Note: If you cannot see MYOB RetailManager vx.x in the list of installed programs, contact the MYOB retail technical support team for assistance. If you also installed a RetailManager update, you will see an entry in the list of installed programs titled MYOB RetailManager Update. When you have completed this procedure, you will need to repeat it for each RetailManager update program you have installed.
   • Windows Vista/Windows7: Click Uninstall to begin the uninstall process.
   • Windows XP: Click Change/Remove or Add/Remove to begin the uninstall process. The MYOB RetailManager Setup window appears.
3. Choose Remove and click Next. A confirmation message appears.
4. Click OK. The uninstall process begins. If during the uninstall process the following message appears, select the Don't display this message again option and click Yes.
   
   If a Locked File Detected message appears, select the Do not display this message again option and click Reboot. This won't restart your computer immediately, but it will restart it after the uninstall process is complete. When the uninstall process is complete, the MYOB RetailManager Maintenance Complete window appears.
5. Click Finish. The window closes. Your previous version of MYOB RetailManager has been removed.
6. Close the window and then close the Control Panel. You can now install the new version of RetailManager. See Install RetailManager.

Install RetailManager

[Australia only]

Check that your computer meets the system requirements. For the latest version of RetailManager, visit our website for these requirements. For older versions, see the documentation that came with your software. If you use RetailManager on a network, we strongly advise that you use computers that meet the recommended requirements.

[New Zealand only]

Check that your computer meets the system requirements. For the latest version of RetailManager, visit our website for these requirements. For older versions, see the documentation that came with your software. If you use RetailManager on a network, we strongly advise that you use computers that meet the recommended requirements.

1. Before you start, close all open applications. When the installation process is complete, your computer will be restarted.
2. Insert the RetailManager CD and wait a few moments. A welcome window appears. If a welcome window does not appear automatically, do the following:
   • Windows Vista/Windows 7: Go to the Start menu and choose Computer, then click your CD or DVD drive icon (usually labelled D: or E:).
   • Windows XP: Go to the Desktop and double-click My Computer. Click your CD or DVD drive icon (usually labelled D: or E:) in the right pane of the My Computer window. The welcome window appears. If the welcome window still does not appear, double-click the autorun.exe file.
3. Click Install RetailManager. The Welcome to MYOB RetailManager Setup window appears.
4. Follow the onscreen instructions.
5. When the Installation Complete window appears, click Finish. Your computer will restart automatically. If your computer does not restart automatically, you should restart it manually. A shortcut to MYOB RetailManager appears on your desktop.

Upgrade your RetailManager shopfront database

Now that you have installed RetailManager, you need to upgrade yourshopfront databases. Note that the example images below are from RetailManager v10, but will be very similar across all versions.

To upgrade a single shopfront database

1. Start MYOB RetailManager. If a message appears asking if you want to back up now, click No. The following message appears.
   
2. Click Yes. The MYOB RetailManager Upgrader window appears.
   
3. Click Next. The upgrade process begins. During this process, do not turn off your computer or close the upgrader.
4. When the Upgrade Completed window appears, click Finish. The following message appears.
   
5. Click No. You have finished upgrading your database.

 

To upgrade if you have more than one shopfront database

1. Start MYOB RetailManager. The Shopfront Selection window appears.
   
2. Open a shopfront. The About RetailManager window appears.
3. Click OK. If a message appears asking if you want to back up now, click No. The following message appears.
   
4. Click Yes. The MYOB RetailManager Upgrader window appears.
   
5. Click Next. The upgrade process begins. During this process, do not turn off your computer or close the upgrader.
6. When the upgrade has completed, click Finish. The following message appears.
   
7. If you have finished upgrading your shopfronts, click No and ignore the rest of this procedure. If you want to upgrade another shopfront, click Yes. The Welcome to the MYOB RetailManager Upgrader window appears. Continue with step 8 below.
8. Click Next. The following window appears.
   
9. Click Browse. The Browse for Folder window appears.
10. Select the folder of the shopfront you want to upgrade and click OK.
11. Click Next. The upgrade process begins.
12. Repeat from step 6 until all your shopfronts are upgraded.