ANSWER ID:36363

Whilst upgrading BankLink Practice you may receive the error "Cannot check for updates, please try again later".

This error occurs when the software cannot communicate with the BankLink servers to download the update file. Download the upgrade file externally to obtain the installation file and complete the upgrade.

How to download the upgrade file

Note: Ensure all users are logged out of BankLink Practice prior to performing these steps.

1. Click the link that applies to your country and select Save.
   BankLink Practice Update - New Zealand
   BankLink Practice Update - Australia
   The Save As window appears.
   
2. Navigate to and select the Desktop and click Save.
   The files is saved to the Desktop.
   
3. Double-click the file saved on the Desktop.
   The upgrade wizard opens.
   
4. Follow through the prompts on this wizard to perform the installation.
   The installation is completed.
   
5. Open BankLink Practice and from the Help menu select About.
   The About BankLink Practice window appears showing the version number as the updated version.

Note: While progressing through the steps of the upgrade wizard you need to specify your current installed location of BankLink Practice. If you do not know where BankLink Practice is currently installed, please perform the following steps. While identifying this folder, cancel and close out of the upgrade wizard then once you have identified the location of BankLink Practice, restart the upgrade wizard.

How to identify the installed location

1. Open BankLink Practice and from the Help menu select About.
   The About BankLink Practice window appears.
   
2. The current location where BankLink Practice is installed is displayed at the bottom of the window under the heading BankLink Practice Folder.