Just these help pages, not phone support or the product itself
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If you're the business owner, and want to give someone else access to the super portal (for example, a business advisor or the payroll officer), you need to set them up as a user of the portal.
What you can see and edit in the User Maintenance section depends on the user role you've been assigned in the super portal. An administrator can access all details.
Click the navigation button and select Employer Details.
In the left panel, click User Maintenance.
Click Add User.
Give the user a unique ID and then click Continue. This is the ID the user will log in to the portal with.
The user ID must be unique, that is, it can't be an ID that's already been used by any business that has signed up to MYOB's super portal.
Enter a password for the user. This is a temporary password, and you will need to let them know what it is. The user will be prompted to change the password the first time they log in to the super portal.
Enter the user's details:
Enter the user's first name and last name.
If you have the details, enter the user's email address, phone number and mobile number.
Select the role you want to give this user:
With this role:
The user can:
Upload and submit contribution files, and set up users.
Upload and submit contribution files.
They can't set up users.
Upload and save contribution files.
They can't submit contributions or set up users.
Don't remove the user from the User Group that's set up by default for them. If the user group association is removed, you won't be able to manage the user. You'll need to contact MYOB on 1300 555 931 to have this corrected.
Click Add/Remove Employers to select the employer that you want the user to have access to (there's usually only one to select from).
Inform the new user of the user ID and password you've created for them. When they access the super portal via their MYOB software, they'll be prompted to change the password the first time they log in.
If the user forgets their password, click Reset Password in the User Maintenance page to create a temporary password for the user. You will need to give them the password, and they will be prompted to change it the next time they log in to the super portal. The Password reset required? field will show Yes until they log in and change their temporary password.
If the user enters their password incorrectly a few times, their access to the portal will be locked. Click Unlock User to give them access again.
The Account details section of the User Maintenance page shows you the user's account status. If they are active, but you want to suspend their access to the super portal, click Deactivate User. If you want to make them active again, click Activate User.