Error

Solution

This error can occur when emailing from AccountEdge when:

• there are special characters (such as * \ - & : etc.) in your email subject or message. Also make sure there are no special characters in the name of your hard drive or any of the folders in the path to your company file
• your email message begins with double quotation marks (") If you've confirmed the above don't apply to you, open the sample company file (Clearwater) and email something to yourself. If this is successful, it means AccountEdge's email functionality is fine, so the issue will be related to something in your company file, or the specific email you're trying to send.

If the error persists, reinstall AccountEdge.

Check the following:

• Make sure your email program is compatible with AccountEdge (only Microsoft Outlook for Mac 2011 or Apple Mail (Mac Mail) are compatible).
• Security software on your computer might be preventing the email from being sent. Try temporarily disabling security programs (antivirus, firewall, etc.) to see if they are the cause.
• A temporary PDF file on your computer is preventing the document from being created and emailed. See Error: "I/O Error -5000 in Reset Routine" for more information.

Security software might be interfering with the email being sent from AccountEdge. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue.

As a temporary workaround, you can re-send the email from your email program's Outbox or Sent Items folder, or save the document as a PDF file and manually attach it to an email. To save a document as a PDF file from AccountEdge, display the document then click Send To and choose PDF.

Open the transaction and change the Delivery Status to Already Printed or Sent. If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from AccountEdge, then delete them from the Outbox in your email program. You can then reconnect your computer to the internet.

Make sure the customer or supplier's card isn't set to Inactive (check on the Profile Tab of their card).

Be aware that customer statements can't be emailed if the customers outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero.

If Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in HTML or Plain Text. This setting is usually under the Mail settings in Outlook.