Images not displaying in customised forms

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.

https://help.myob.com/wiki/x/IAay

ANSWER ID:9227

Images not missing but distorted? See Images distorted in PDFs when using Windows 8 or 10.

Images won't appear in your forms if the image's file size is too big or it's the wrong format.

You can check an image's file size and format by right-clicking the image file and choosing Properties. The displayed window shows you the file size (this needs to be 200KB or smaller) and the file format, for example .bmp or .jpg

The following file formats can be used in AccountRight forms:

.bmp

.jpg

.jpeg

.emf

.gif

.png

.tif

.wmf

.ico

For more information about working with images in your forms, see Images in customised forms.

QuickTime security vulnerabilities

AccountRight v19 previously relied on QuickTime to display images in forms when generated as a PDF (when saving or emailing). Security vulnerabilities have been identified in QuickTime on Windows computers, so it is recommended you do not install QuickTime. For all the details on this issue and what you can do, see our community forum.

Related topics

Images in customised forms

Images distorted in PDFs when using Windows 8 or 10

Customising forms (Australia)

Customising forms (New Zealand)

Child pages

ANSWER ID:9227

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