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  • Error: "Printer not activated error code -30 (or -41)"

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ANSWER ID:32868

This error is caused by not having a default printer set in Windows, Payroll not installing correctly, or a required component not working properly.

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To set a default printer

  1. Open Windows Control Panel.
    • In Windows 8 and later, right-click the Windows Start button and choose Control Panel.
    • In Windows 7, click the Windows Start button and choose Control Panel.
  2. Click Devices and Printers. The Devices and Printers window appears.
  3. Right-click your preferred printer and choose Set as default printer.
  4. Close the Devices and Printers window.


If the error occurs when emailing or generating PDFs (such as generating reports). See the solution provided in our support note Error: "AMYUNI driver failed".

 

If the error persists
  1. Close Payroll
  2. Right-click the Payroll icon and choose Properties. (The Payroll icon is the shortcut you click to start Payroll)
  3. Click the Compatibility tab.
  4. Select the option Run this program as an administrator.
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  5. Click OK.
  6. Open Payroll and confirm that the error is resolved.