Just these help pages, not phone support or the product itself
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Pre-fill Manager
The Pre-fill Manager enables you to download pre-fill reports for clients using the Practitioner Lodgment Service (PLS). You can view these reports in PDF format, and populate the pre-fill information into the client's Tax return.
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Accessing the Pre-fill Manager homepage
In the Toolbar, click the down arrow under the Tax button.
In the list menu, click Pre-fill Manager.
The Pre-fill Manager homepage displays.
If you are using the homepage for the first time, the homepage will display a wizard to set up your Document Manager settings and define where you want pre-fill reports to be saved in your environment. See To update Report File settings.
You can also access the Pre-fill Manager homepage from the Client > Tax Returns tab. In the Tasks bar to the left, click Launch Pre-fill Manager.
Who can use this?
To use the Pre-fill Manager, you must have PLS enabled in your Practice Manager installation. To confirm if your installation has PLS enabled, refer to the release notes for your version of AE/AO, or navigate to Tax > Pre-fill Manager.
For Pre-fill to work, the return must be rolled over to the relevant tax year with a valid Tax File Number (TFN).