Just these help pages, not phone support or the product itself
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After downloading the pre-fill report, you can use the downloaded information to pre-fill into Tax.
Any existing pre-fill information in a Tax Return will be overwritten.
Select the Tax return you wish to pre-fill. It should have a Pre-fill Status of “Ready for Pre-fill”. You will not be able to select the return if:
the return is currently downloading or pre-filling
the Return Name, Client Code, Agent, or TFN is blank
the Agent is not onboarded.
Click Pre-fill into Tax in the Tasks bar.
You will see a notification message depending on the status of your selected return(s). See the Pre-fill notification message matrix below for more information. Click Yesto proceed, or Noto close the dialog and resolve the issue.
The Pre-fill Status will change to “Pre-filling…”
When the pre-fill is finished, the Pre-fill Status will change to “Pre-fill Complete”, and the Date Pre-filled will change to today’s date.
If there are any issues during the pre-fill process, an error message will display with a link. See Pre-fill errors for more information.
Click the Return Name link to open the Tax Return.
Once in Tax, press [F3] to validate the Tax return and review the pre-fill data before completion and lodging. The Validation summary window will display, showing any errors that need to be resolved. It will also show any fields that have been pre-filled.
Pre-fill Status
Return status
Message (single return)
Message (multiple returns)
Received, return not yet rolled forward
Not completed
You can choose to roll forward and pre-fill.
For those returns not yet rolled forward, you can choose to:
Roll forward and pre-fill all returns
Skip the returns that are not yet rolled forward
Cancel the pre-fill.
Received, return rolled forward
Not completed
Confirm that you wish to pre-fill this return.
Confirm that you wish to pre-fill the selected returns.
Pre-fill complete
Not completed
Confirm that you wish to overwrite the pre-fill data.
Confirm that you wish to overwrite the pre-fill data in the selected returns.
Pre-fill error
Not completed
Confirm that you wish to pre-fill this return.
Confirm that you wish to pre-fill the selected returns.
Pre-fill failed, but return(s) previously pre-filled
Not completed
Confirm that you wish to overwrite the pre-fill data.
Confirm that you wish to overwrite the pre-fill data in the selected returns.
Multiple statuses, including returns with pre-fill errors and weren’t successfully pre-filled
Not completed
N/A
Confirm that you wish to pre-fill the selected returns.
Multiple statuses, including returns with pre-fill errors and returns that were previously pre-filled
Not completed
N/A
Confirm that you wish to overwrite the pre-fill data in the selected returns.
If you would prefer not to use the pre-filled data, delete the schedule. See Deleting Schedules for more information.
Pre-fill data cannot be edited in a schedule. Pre-filled values in the Return Properties can be edited, and their “Pre-filled” label will be removed afterwards.