Your Tax application provides processes to manage your tax data including:

• Shortcuts and Icons for Returns and Schedules

• Shortcuts in the Navigation Panels for the Tax Return

• When a return or form is open there are main and right click menu selections.

• Without first opening a return or form you may access a procedure in Tax:

• by selecting Maintenance Map > Administration, refer to Tax Menus, or

• by selecting shortcuts in the TASKS bar, refer to Tax Button

• (Series 6 & 8) from Contacts by selecting Tools > AE Tax Settings, refer to Tax Menus.

• (AE/Series 6 & 8) What-if Calculator

• (AE) System Information

• (AE/Series 6 & 8) System Requirements at my.myob

• (AO) System Requirements at my.myob

• Due to the changing requirements of hardware and operating systems, it is recommended that you download and consult the list of minimum system requirements before installing or upgrading an application.

• Support Request log, refer to How to Log a Support Call via the MYOB Website

How to Log a Support Call via the MYOB Website

The MYOB website is a resource providing information on all your ledger applications (technical, known issues, handy hints, marketing, training courses etcetera).

Support will often ask for a copy of the tax return to assist resolving a client problem. For information on how to Export a return refer to Exporting Returns .

How to log a support call:

1. Open your Internet Explorer and enter my.myob.com in the address field, or click this link my.myob.

   The my.MYOB home page appears.

1. Select Support > Support Requests.

2. Select the Create a new Support Request button.

3. From the lists provided at these fields, select:

• Product,

• Version, and

• Module.

4. Enter text for the Subject.

5. Enter an Issue Description up to 2000 characters, including:

• a statement of the problem

• steps that produce the problem

• exact wording of any messages displayed when you encountered the problem and

• steps you have taken to resolve, or get around, the problem.

6. At the File Attachment fields click Browse to locate up to three files to be attached to your request for support.

7. Click Submit to add your new request to the Support Requests list as ‘open’.

8. You can revisit this site at any time to check on the entries added by support under for the Resolution to your request.

9. Untick the Show my support requests only to view requests from other clients.

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