Just these help pages, not phone support or the product itself
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Getting a pre-fill error? Don't worry, we'll show you how to get it sorted.
If there are any issues during the pre-fill process, an error message will display with a link. Clicking the link will show the Pre-fill Error Report window.
The window shows the following information:
Column
Description
Error Code
The error code returned by the Practitioner Lodgment Service (PLS).
Summary
A brief description of what the error code means.
Detail
Recommends a course of action to resolve this error.
For more information on Pre-fill errors, their descriptions, and recommended actions, refer to ATO Pre-fill FAQs